Care Coordinator

Mission StatementThrough the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.Five Keys OverviewFive Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.Housing Services Overview - A Unique Opportunity Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.Our Core CompetenciesA well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.What It’s Really Like To Join Our Agency…At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.BENEFITSWe offer affordable medical, dental, and vision insurance, along with generous paid time off. Employees may participate in pre-tax flexible spending accounts and a 403(b) retirement plan. We provide annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs, as well as up to $50 per year for athletic event participation and massages. Additional company-paid benefits include access to a wellness app, wellness coaches, and an Employee Assistance Program for employees and their dependentsQualificationsJOB SUMMARYThe Care Coordinator position reports to their assigned Care Coordination Supervisor and the Assistant Director Care Coordination and is accountable for providing comprehensive case management and supportive services to guests in Five Keys interim housing. Care Coordinators conduct participant assessments, develop individualized service plans, and connect guests to appropriate internal and external resources to support stability, well-being, and progression toward permanent housing.The primary objective of the Care Coordinator is to empower guests to overcome barriers, build self-sufficiency, and achieve positive housing outcomes. In addition, Care Coordinators collaborate closely with partner agencies to ensure smooth transitions as guests exit interim housing into permanent housing, treatment programs, or other appropriate placements, including providing follow-up aftercare support when needed.We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this is the right job for you, you are a self-starter who is able to work independently with minimal supervision, effectively manage competing responsibilities, and deliver high-quality, compassionate services in a fast-paced environment.JOB DUTIES AND RESPONSIBILITIESConduct thorough assessments of guest's needs, strengths, and challengesDevelop individualized care plans in partnership with guests, community partners, and service providers to address both immediate and long-term needs, including housing, employment, healthcare, and social supportsConnect guests with appropriate resources and services, including housing programs, mental health services, substance use treatment, job training, and legal assistanceAdvocate for guests' rights and their needs within the shelter and the broader community by coordinating with social service agencies, government entities, and community organizationsProvide immediate support and intervention during crisis situations, including mental health crises, substance abuse relapses, domestic violence incidents, or medical emergenciesOn an ongoing basis, monitor guests' progress, update care plans as needed, document interactionsEnsure records are accurate and up-to-date in compliance with organizational policies and ethical standards Work with social service agencies, government entities, and community organizations to identify housing option for guests Provide follow-up support services for one month after guests are successfully housed to ensure a smooth transitionCollaborate and communicate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for guests Provide guidance, support, and oversight to interns or volunteers assigned to the siteShare relevant information and new resources with guests and staff to enhance service deliveryAdvocate on behalf of guests regarding housing placement issues, benefits access, and connections with external agenciesMaintain strict confidentiality and take all precautions when handling guests’ sensitive information Adhere to all policies and procedures of Five Keys Housing, social service agencies, government entities, and community partnersEstablish and maintain a positive working relationship with employees, volunteers, guests, other agencies and service providersAttend all assigned internal and external meetingsOther duties as assignedKNOWLEDGE AND SKILLSStrong knowledge and understanding of homelessness issues, social services, and community resources Solid understanding of principles of trauma-informed care, cultural competency, and client-centered approachesHighly proficient in the use of Homeless Management Information System (HMIS) Excellent decision-making and leadership skills, with the ability to effectively resolve complex issuesStrong problem solving skill and the ability to identify guest needs, navigate resources, and address barriers Strong organizational and time management skills to handle caseloads, maintain documentation, and meet deadlinesExcellent interpersonal and communication skills with the ability to establish rapport, actively listen, and effectively communicate with guests, colleagues, and external stakeholders.Highly proficient in documentation, record-keeping, and contributing to the development and maintenance of comprehensive guest files and reportsProficient in crisis intervention techniques with the ability to assess situations and implement effective responsesAbility to demonstrate professionalism, respect, integrity in interactions with guests, staff, and external agenciesAbility to demonstrate cultural sensitivity while working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, and bipolar disorderAbility to utilize software and systems necessary for efficient service delivery and documentationProficiency in Zoom, Microsoft Office, Google Suite,and databasesAble to maintain strict confidentiality and take all precautions when handling sensitive informationEDUCATION AND WORK EXPERIENCEBachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience requiredMinimum two years of care coordination/case management experienceMinimum of two years of paid work experience supporting unhoused populations with multiple disabilities in homeless shelters or other community organizationsEDUCATION AND WORK EXPERIENCEHigh school diploma or equivalent requiredBachelor's degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience preferredMinimum two years of care coordination/case management experienceMinimum of two years of paid work experience supporting unhoused populations with multiple disabilitiesDemonstrated experience and cultural sensitivity in working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, bipolar disorder, and othersPHYSICAL REQUIREMENTS Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when neededOccasional reaching with hands and armsTravel to multiple sites requiredFrequent and prolonged standing, walking, and sittingLong periods of walking, sitting at a desk and/or computer stationLifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activitiesADDITIONAL REQUIREMENTSThis position is contingent upon:Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptableWORK ENVIRONMENT Moderate to high noise levelWork environment varies from site to siteSome personal safety risk working in high-crisis environmentsGROWTH OPPORTUNITIESAt Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).