Customer Service Representative

Benefits:Paid HolidaysPaid Training and DevelopmentFSA/HSA PlansLife Insurance401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWellness resourcesAs a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed. In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups. Key Skills Required:Empathetic listenerPersuasive Oral CommunicatorOrganizedTechnology MindedComputer LiterateMicrosoft OfficeTeam player who can work independentlyPrevious Telephone Sales Experience a plusKey Attributes Required:TrustworthySelf-motivatedEnergeticFriendlyCaring/Nurturing/ Enjoys helping peoplePositive AttitudeTeachable and willing to invest in your personal developmentSpecific Responsibilities:Receiving inbound calls from clients to schedule appointmentsMake outbound calls to existing clients to schedule appointmentsScheduling, routing, and dispatching technicians in a proficient mannerAccurately enter client data into proprietary service management software (Service Titan)Learn and follow our proven business systemsHandle customer complaints while being respectful and professionalDebriefing with technicians after calls to ensure the client has been taken care ofPerform other duties as needed which may include cross-training in related positionsHours:Monday - Friday (some weekend responsibilities during peak cooling season June-August)With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values: Respect, Integrity, and Customer Focus, while Having Fun in the Process!*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.