Service Manager

Mechanical Solutions, Inc. (MSI)Full TimeSt. Louis, MOAbout UsMechanical Solutions is a certified union MBE mechanical contractor that brings over 20 years of expertise to the St. Louis area. Our focus is on enhancing the comfort and quality of living and working environments. Committed to fostering enduring client and community relationships, we prioritize clear and honest communication. Our expert team, comprising skilled sheet metal workers and pipefitters, is equipped to elevate your project in even the most challenging conditions. Thanks to our recently expanded, climate-controlled warehouse, our fabrication capabilities have significantly grown, ensuring the use of the highest quality materials. At the heart of Mechanical Solutions are our core values: efficiency, teamwork, safety, responsiveness, quality, and ethics. We guarantee to execute all projects safely and promptly, ensuring cost-effectiveness for our clients. Our comprehensive customer services span from estimates, design, fabrication, installation, all the way to close-out.The RoleWe are seeking an experienced and driven Service Manager to lead our service division. This role is responsible for overseeing daily service operations, managing field technicians, ensuring customer satisfaction, and driving profitability within the service department. The ideal candidate brings strong leadership, deep HVAC/mechanical knowledge, and a hands-on approach to operational excellence.ResponsibilitiesOperations ManagementOversee day-to-day service department operations, including scheduling, dispatching, and workflow coordinationEnsure efficient utilization of technicians and resourcesMonitor job progress, timelines, and service qualityTeam LeadershipManage, mentor, and develop a team of service technicians and support staffConduct performance evaluations, training, and coachingFoster a culture of accountability, safety, and continuous improvementTeam development and leadershipCustomer RelationsServe as the primary point of contact for key service clientsResolve escalated service issues promptly and professionallyMaintain strong client relationships to drive repeat businessFinancial OversightManage departmental budgets, forecasting, and P&L performanceReview job costing, margins, and billing accuracyIdentify opportunities to improve profitability and efficiencyTechnical OversightProvide guidance on HVAC, piping, and ductwork service challengesEnsure compliance with industry standards, codes, and safety regulationsSupport troubleshooting and complex service diagnosticsProcess ImprovementImplement and refine service processes, systems, and KPIsDrive adoption of service management software and reporting toolsContinuously improve response times and service deliveryQualifications5+ years of experience in HVAC/mechanical service operations2+ years in a leadership or supervisory roleStrong knowledge of HVAC systems, piping, and ductworkProven ability to manage teams and service operations effectivelyExcellent communication and customer service skillsExperience with scheduling, dispatching, and job costingPreferredBachelor’s degree in Mechanical Engineering, Construction Management, or related fieldExperience in a mid-sized mechanical contractor or engineering firmFamiliarity with service management software (e.g., ServiceTitan, FieldEdge, etc.)Strong financial acumen (budgeting, forecasting, P&L)Ability to meet sensitive timelinesStrong knowledge of MS Office suite including MS Excel softwareWe are a drug free work place, must be able to pass pre and random drug testsWhy Mechanical Solutions, Inc.Mechanical Solutions is committed to an inclusive and safe work environment that makes people feel connected and reach their full potential. We work with people that are committed to a diverse and welcoming environment that all can feel connected and see themselves represented at every level of our Company. We strive to be Leaders in the communities that we do business. We are one of the fastest growing construction firms in the nation, and continue to grow year after year. If You are set to take your career to the next level…Come join the Mechanical Solutions TEAM!Career Advancement - Our company believes in promoting within.Benefits Package - Health, Dental, Vision, 401K Match, Life Insurance, and more!Headquarters Highlights - In-Office Gym, Golf Simulator, Personal Training Classes, Yoga Classes, Massage Therapist, Game RoomCompany Culture - We have a fun and lively work atmosphere! We promote Work-Life Balance, Safety, sponsor Team Activities, promote Physical and Mental Health. Mechanical Solutions, Inc. is one of the Fastest-Growing Contractors in St. Louis.Mechanical Solutions, Inc. is part of the largest MBE Construction Firm in St. Louis.DID YOU KNOW MSI works on creative, complex, award-winning, high-profile, hyper scale, mission critical data center facilities!MSI has job sites Nationwide!MSI offers GREAT BENEFITS for their employees and families.Come be a part of our exciting growth!No need for a recruiter, we will keep all applicants confidential.Compensation & BenefitsCompetitive Annual Salary: Based on qualifications, skills, training, experience, and location.Discretionary Annual Bonus: Subject to company performance and individual contribution.Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!Mechanical Solutions, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.Mechanical Solutions, Inc. is a background screening, drug-free workplace. Both of these requirements will be partial determination of final result in hiring.Mechanical Solutions, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Mechanical Solutions, Inc. without a prior written search agreement will be considered unsolicited and the property of Mechanical Solutions, Inc.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.