Deployment Strategist - Chicago

About The RoleAs a Customer Success Manager, you will be responsible for managing everything it takes to make each city partnership a success. This includes leading deployment engagements to launch new cities, developing deep relationships with city partners and acting as their voice internally, and building the processes needed to ensure existing city deployments thrive and grow into upsell opportunities.This is a role for the client operations "athlete", a voracious learner that wants exposure to all aspects of our B2B SaaS business and is relentlessly resourceful in achieving their goals. You should be client-obsessed and ready to build solutions to whatever challenge a city is facing. This is a strategic role and you'll have both the freedom and responsibility to become the domain expert trusted to make the right calls. However, this is also a hands-on early stage role where strategic insight comes from putting in the execution work yourself.What You'll DoOwn city partnerships: Lead onboarding, ensure smooth deployments, and build trusted relationships with city leaders.Drive adoption & growth: Proactively identify opportunities to expand city partnerships and increase engagement with Rec.Be the voice of the customer: Share insights with product, sales, and engineering to improve our platform and processes.Build for scale: Create repeatable playbooks and processes that make every deployment faster and smoother.Lead cross-functional projects: Coordinate across teams to ensure each new city launch is a success.Deliver impact: Use data and insights to drive measurable improvements for both our customers and internal operations.What We're Looking For4+ years of experience in consulting or client-facing roles at high-growth startupsExcellent at building and maintaining relationships with senior stakeholdersStrong communicators can clearly share insights and tailor solutions to client needsStrategic thinkers who can break down complex problems and execute solutionsHighly organized and able to manage multiple projects at onceComfortable with data and analysis (Excel, SQL, or similar tools)Resourceful and entrepreneurial you find ways to make things happen, even with limited resourcesExcited to build from 0?1 and scale a fast-growing SaaS companyPay & BenefitsCompensation: $90,000$130,000 base + meaningful equity (final offer will be based on your background, experience and skillset)Benefits: Flexible PTO, top-tier health/dental/vision, and a 401(k) plan to support your future.Ready to build something real? Something fun? Something big? We're ready for you.