Front Desk Agent (Hotel Experience) AC & ELEMENT MIAMI DT

Front Desk Agent (Hotel Experience)Ac & Element Miami DT. (Marriott)Job Description:We are seeking a dynamic and customer-focused Front Desk Agent with prior hotel experience to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, playing a pivotal role in ensuring their stay is both pleasant and memorable. This role requires excellent communication skills, a knack for problem-solving, and a strong attention to detail.Key Responsibilities:- Greet and welcome guests with a warm, friendly demeanor upon their arrival.- Manage all check-in and check-out procedures efficiently and accurately.- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.- Answer phone calls promptly and professionally.- Resolve guest complaints and problems, escalating issues as necessary to ensure guest satisfaction.- Process payments and manage room bookings using hotel reservation software.- Maintain a neat and organized front desk area.- Collaborate with housekeeping and other departments to ensure seamless guest service delivery.Qualifications:- Previous experience in a hotel front desk role is required.- Excellent verbal and written communication skills.- Strong organizational and multitasking abilities.- Proficient in using hotel management software and Microsoft Office Suite.- Ability to work flexible hours, including weekends and holidays.- A customer-oriented mindset and the ability to remain calm under pressure.We offer:- Competitive salary and benefits package.- Opportunities for professional growth and development.- A supportive and team-oriented work environment.- The chance to be part of a prestigious hotel brand.Application Process:To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to our team.AC & Element Miami DT is an Equal Opportunity Employer committed to diversity, equality, and inclusion in our workplace.Become part of a team that values hospitality, teamwork, and guest satisfaction. We can't wait to meet you!