Operations Support Representative

Position Title:Operations Support RepresentativeBusiness Unit: Operations SupportReports To:Operations Support ManagerLocation: U.S.FLSA Class :Non-Exempt, Full-timeRevision Date: April 2021SummaryProvide customer service support for client accounts, process incoming mail and accounts to verify that they are workable, document changes. Maintain house collection desks and FACS web emails. Administrative tasks may include data entry, mailings and filingEssential FunctionsSort incoming mail by payments received and correspondenceProcess outgoing mailProcess mail return modules and mail forwardsReview and send outgoing consumer emailsRoute incoming consumer emails to the proper departmentsWork and maintain house routesReview and report out internal exception reportingHelp manage other tasks related to the Control EnvironmentMaintain production average as directed by supervisor or managerKeep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and proceduresMaintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirementsProvide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practicesAdhere to all Company, Client and Consumer confidentiality and security policies and proceduresNon-Essential Functions Perform other duties as assignedSupervisory Responsibilities/Accountabilities This position does not have Supervisory Responsibilities/AccountabilitiesRequirements High School Diploma or General Educational Development (GED)Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant mannerProficient experience using MS Office softwareAbility to effectively interact with all staffing levels, both internally and externallyAbility to work effectively in a team fostered and multi-tasked environment. Strong attention to detail. Must multi-task, prioritize and work efficientlyAbility to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment, keep confidentiality and security proceduresWorking ConditionsWork is generally performed within an indoor office environment utilizing standard office equipmentPhysical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computersPosition Type/Expected Hours of WorkSome flexibility in hours is allowed, but the employee must be available during the department's scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policiesThe position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.Radius Global Solutions, LLC is an Equal Opportunity EmployerEEO/Veteran/Disabled