Patient Experience Coordinator 1

Description: Come join an innovative, patient centered medical team and get back to enjoying putting the “care” back into the art of “care-giving”!HCHC is a dynamic community health center that offers a health care delivery environment that ensures all members of our community have access to high quality primary care, dental, and behavioral health services. We also provide medication assistance support to ensure our patients have access to the lowest cost for their medications, transportation assistance to and from appointments if needed, community resource connections to close gaps with social determinants of care, integrated care models including targeted chronic disease management support with our pharmacy team and much more. We assist patients in getting access to medicaid as well as other insurance options using trained professional staff who serve in these roles.Hours of operation: Monday-Friday 7:30AM-6:00PM, Saturdays 8:00AM-12:00PMPharmacy: Monday-Friday 8:30AM-6:00PMGeneral Description Of Role And DutiesA Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care.The Patient Experience Coordinator is the first person a patient may interact with over the phone or upon arriving at the health center. That means the position is very important in shaping the patients' first impression.This role is responsible for answering phone calls, scheduling appointments, collecting new patient information, and welcoming visitors to our clinic. Additional duties include, but are not limited to: checking in patients, verifying demographics; insurance and sliding scale eligibility.Team members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.Essential Functions Of The Job IncludeAnswering phones, locating and organizing patient records, and working collaboratively with all departments within the Health CenterMaintaining patient demographics and insurance recordsAnswering preliminary non-medical questions for patientsOrganizing clinic calendarsServing as a liaison between medical professionals and patientsPrepare the patients to have a successful interaction with the Health CenterThis position is authorized to work in any location recognized as within the scope of the HCHC by HRSA.Full-Time Team Members At HCHC Enjoy Daylight schedule, Monday through Friday with occasional Saturday mornings (depending on position) Paid Maternity and Parental bonding leave for full time employees Work-life balance achieved through generous paid-time-off (PTO)- PTO includes paid vacation, personal days, sick days, and floating holidays.Benefits Health, Dental, Vision 403B with company match Company paid life insurance. Short-Term & Long-Term disabilityRequirementsMinimum RequirementsHigh school diploma or equivalentMust be able to organize patient informationBasic addition and subtraction mathematics skillsProven typing skillsAbility to multitask such as: answering phones, greeting patients, entering information in a computer systemPossess good interpersonal skillsAble to work effectively with co-workers and the publicTravel may be required to any of our locations (Stoneport, Elkton, or Parkview)Preferred RequirementsFluency in SpanishFluency in a language other than EnglishThe ideal candidate will actively demonstrate dedication and commitment to the HCHC Values:TeamworkExcellenceAccountabilityMission