IT Operations Engineer

Make an Impact Where Technology Meets PeopleWe’re looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you’ll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference.What You’ll DoOwn and manage incoming Help Desk requests (onsite & remote)Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scannersSupport Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access toolsCoordinate new hire setups and employee departuresInstall, maintain, and retire desktop hardware and softwareManage Active Directory users, assets, and inventoryTest and deploy hardware/software upgradesSupport secure access, including badge/fob activationWhat You BringBachelor’s degree in IT, Computer Science, or related field3–5 years of Help Desk or Desktop Support experienceStrong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devicesProven troubleshooting skills and a customer-first mindsetComfortable supporting executives to frontline employeesOrganized, adaptable, and able to juggle multiple prioritiesNice to HaveExperience supporting multiple facilities and remote usersHardware/software rollout experienceMicrosoft or Help Desk certificationsExposure to networking, security, and patch management toolsWhy Join Us?Work with a collaborative, high-performing IT teamVariety in your day—support, projects, and problem-solvingLimited travel, steady growth opportunities, and meaningful impactIf you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work—we’d love to hear from you.We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.