Program Manager

THE ROLEKelly Telecom is standing up a dedicated AT&T Program Office — a single structure that aligns all Kelly business-unit lanes engaged with AT&T and ensures that every relationship, every delivery commitment, and every revenue opportunity is tracked, prioritized, and acted on.The AT&T Program Manager is the engine of that office. This person owns the operating rhythm of the entire Kelly-AT&T relationship — running cross-BU syncs, maintaining the single pipeline view, preparing executive briefings for Kelly’s most senior leadership, and serving as the internal connective tissue that keeps all lanes moving as one account.This is an internally-facing leadership role with significant external visibility. The Program Manager will interact directly with AT&T procurement, sourcing, and program contacts to coordinate delivery, track compliance, and support the expansion of Kelly’s footprint. Deep familiarity with AT&T’s organization — how it is structured, how decisions get made, and who owns what — is essential.WHAT YOU WILL OWNProgram OperationsOwn and run the AT&T Program Office sync sessions across all Kelly BU lane leads — agenda, notes, action items, follow-throughMaintain the master AT&T account plan: active lanes, pipeline status, open commitments, hiring milestones, and delivery risksPrepare monthly consolidated reporting for Kelly executives — one view of AT&T account performance, headcount, and growth metrics across all lanesTrack and escalate delivery issues, staffing gaps, and contract compliance items before they become problemsManage the HubSpot AT&T pipeline view — ensure all AEs are entering activity, opportunities are staged accurately, and forecasts reflect realityAT&T Relationship CoordinationServe as the day-to-day Kelly point of contact for AT&T procurement, sourcing, and GVM offices on operational matters — compliance tracking, spend reporting, MSA administrationSupport the preparation of quarterly business reviews with AT&T — data gathering, narrative, slide assembly, and logisticsTrack AT&T organizational changes — GVM reassignments, program restructures, ACE/NPC&E changes — and update the account plan accordinglyMaintain the AT&T stakeholder map across all Kelly lanes: contacts, reporting lines, tenure, and engagement statusCross-BU CoordinationCoordinate lane lead activity across all active and planned Kelly Services lanesIdentify white space, overlap, and conflict across BU lanes before they surface externallyWork with BU finance and ops teams to consolidate account performance and headcount data into the single Program Office viewSupport onboarding of new AT&T-dedicated AEs — account orientation, stakeholder introductions, systems access, and ramp trackingCoordinate with the emerging program initiatives to ensure their activity is reflected in the master account planExecutive ReadinessPrepare briefing materials ahead of AT&T executive meetings — context, talking points, open items, and follow-up trackingDraft internal communications on AT&T program status for distribution to BU presidents and lane leadsMaintain a standing issues and decisions log for the Program Office — nothing falls through the cracksREQUIRED QUALIFICATIONS10+ years direct experience working with AT&T — as an employee, vendor, or dedicated account manager — with working knowledge of how AT&T procurement, GVM, and sourcing structures operate5+ years of program or account management experience, ideally within a staffing, professional services, or telecom environmentProven ability to manage complex, multi-stakeholder programs across organizational boundaries — keeping multiple workstreams coordinated without having direct authority over all participantsStrong executive communication skills — comfortable preparing briefings and presenting to VP and C-suite audiences, both internal and externalDemonstrated experience building and maintaining pipeline discipline and CRM hygiene (HubSpot or equivalent)Sharp operational instincts — you are the person who notices when something is off-track before anyone else doesHigh comfort with ambiguity — this Program Office is being built; the person we hire will help define itPREFERRED QUALIFICATIONSPrior AT&T employment, particularly in Network Operations, Sourcing, Program Management, or IT — insider knowledge of AT&T’s structure and culture is a significant advantageExperience supporting a staffing or professional services account at AT&T — familiarity with the MSA, eCam, or snap-out agreement processKnowledge of AT&T’s current transformation programs: TDM unwind, copper retirement, RAN modernization, E911, or AI/automation initiativesExperience operating within or coordinating across multiple business units in a matrixed organizationFamiliarity with the Kelly family of companies: Kelly Telecom, Motion Telco, KDI, Kelly Technology, Kelly Engineering, or Kelly GovernmentPMP certification or equivalent program management credentialCompensation & BenefitsThis role carries a competitive total compensation package including:Base Salary: $92,400-$123,200Discretionary PTO5 Sick / Mental Health / Well-Being Days per yearPaid Holidays plus 4 Floating Holidays per yearCompany Discount Program401(k) with Company Match (50% up to 6%)