TAX Related Customer Service Representative

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob description:Tax Collector | Custer Service RepresentativePhoenix, AZ (Remote with occasional in-office presence) Job Type: Full-time | ROP: $16.50 Per Hour | Schedule: Monday-Friday***Candidates must be in the immediate Phoenix Area***Training for this role will be on site in Downtown Phoenix. The job will be remote once training is complete. Training is 6 to 8 weeks on site in Phoenix, at the DOR office.***All of YOUR state taxes must be current and up to date and filed to be considered.Who we are:At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values-Exceed Expectations, Admire People, and Be Passionate About Making a Difference-we foster a culture where individuals are encouraged to unlock their full potential. We don't just support professional growth-we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That's why so many choose to stay and thrive as part of the Valor family.About the Role:Are you passionate about public service and skilled in customer communication? The Arizona Department of Revenue is seeking a Tax Collector 2 - Customer Care professional to join our team. In this role, you'll support taxpayers in resolving delinquent tax liabilities through proactive outreach, education, and negotiation. You'll work across various tax types-including Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT)-to promote voluntary compliance and uphold the integrity of our tax system.This position is eligible for remote work, with occasional presence required at our Phoenix office.What You'll Do:Primary ResponsibilitiesEngage with taxpayers via phone, email, and other channels to resolve delinquent tax casesEducate taxpayers on compliance requirements and assist with documentationNegotiate payment arrangements and follow up on case resolutionsMaintain accurate records of all interactions and case actionsEscalate complex issues to appropriate departments when neededTeam & Compliance SupportStay current on tax laws, policies, and best practices through training and self-directed learningParticipate in team meetings, coaching sessions, and continuous improvement initiativesContribute to process enhancements using lean principles and the Arizona Management System (AMS)Other DutiesCollaborate with legal counsel on complex cases as neededPerform additional tasks as assignedWhat We're Looking For:Strong communication and negotiation skillsCustomer service experience, especially in high-volume or compliance-focused environmentsAbility to manage sensitive information with professionalism and discretionSelf-motivated and detail-oriented with a commitment to continuous learningFamiliarity with tax systems or government processes is a plusTechnical Requirements:Minimum internet speed: 25 Mbps download / 5 Mbps uploadPreferred internet speed: 50 Mbps download / 10 Mbps uploadJitter threshold: Should be 15ms or lower - higher jitter may result in voice and streaming issuesSpeed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection qualityValor Global will provide equipment (loan basis)Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settingsTroubleshooting mindset: Able to diagnose and resolve basic tech issues independently.Confident using browsers, search engines, and understanding online safety.Benefits:Medical, Dental and Vision plans; will start on the first of the month following hire dateSemi-monthly pay with monthly commission bonus potential401K with matching up to 4%Employee assistance program and Valor HelpsEarned PTO and sick timeEmployee Referral ProgramPaid trainingWhy Join UsRemote flexibility with occasional in-office collaborationMeaningful work that supports Arizona taxpayers and communitiesProfessional development through training, coaching, and growth opportunitiesSupportive team culture focused on service, integrity, and innovationEmployment Conditions:Employment is contingent upon successfully passing a comprehensive background check.All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checksAll state taxes must be filed and paid in full. Applicants must not have any outstanding tax liabilities or owe back taxes.Ready to make a difference? Apply today and help us build a stronger Arizona through service and accountability.Position RequirementsFull-Time/Part-TimeFull-Time Rate of Pay$16.50 per hour PositionCustomer Service Representative LocationDepartment of Revenue About the OrganizationValor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition. This position is currently accepting applications.