Americas Tech Support Leader — AI & Escalations

A leading technology company is seeking a Senior Manager for the Americas Technical Support organization. This pivotal role requires a courageous, data-driven leader with substantial experience in managing support teams. You will advocate for customers while implementing innovative AI solutions to enhance operations. The ideal candidate has over 10 years of experience in customer support, proving their ability to curate and present complex metrics to guide business strategies. This position is based in Atlanta, GA, and offers a hybrid work arrangement.#J-18808-Ljbffr