Medical Assistant I - ENT

Approved By Prepared By Nicole Johnson, DNP, MBA, RN, NE-BC, CPEN SVP Chief Nursing and Patient Operations Officer Tara Spruill, MSN, RN, NE-BC Chief Nursing Officer Administrator Name and Title Manager Name and Title To Be Completed By HR Non-Exempt Exempt The most significant duties and requirements of this job at this time have been included in this position description. Other duties may be assigned as needed. Nemours reserves the right to modify job responsibilities as needed and without notice to meet its business needs. Primary Function - Briefly describe why this job exists No more than 1-2 paragraphs The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. Essential Functions - These responsibilities are of utmost importance and the department can't function without them No more than 8 to 10 Greets patients and families at the clinical setting according to Nemours Standards of Behavior. Verifies patient identity using two patient identifiers (name and date of birth). Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports. Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies Performs clinical duties to support the outpatient visit to include, but not limited to the following: Obtain and document height, weight, head circumference and vital signs. Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours' protocol. Assist with patient examination/treatment. Perform and document point of care testing, and controls. Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families Perform and collect routine laboratory specimens Operate required medical equipment. Assist in the flow of patient care Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times. Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol Non-Essential Functions - List other functions required to perform the job (not the same as essential functions above) No more than 5 to 7 Monitors and ensures patient safety and office cleanliness and security. Participates in departmental and system-wide quality assessment and continuous improvement activities. Opens, sort and routes mail, laboratory and radiology reports, and other correspondence. Attends meetings as assigned. IV. Performance Skills - List the skills that are required to perform the essential functions of the job No more than 5 to 7 Strong customer service skills and willingness to adapt to change. Communicates effectively with patient/families as well as all members of the care team. Proficient in medical terminology and computer literacy. Attend in-service classes as appropriate and assigned by manager. Maintain confidentiality. Works with minimalsupervision. Maintains positive professional relationships with providers and coworkers. V. Knowledge, Formal Education and Training Indicate the minimum amount of formal education, training, and relevant required knowledge that is required for the job (not the level that the incumbent may have). Include training/and or education provided through colleges, universities, trade or vocational schools, military service, or formal, on-the-job training programs. The requirements listed below are guidelines, which reflect a combination of formal education, training, and relevant acquired knowledge. Basic (0 to 3 months beyond high school) Limited (3 months to 1 year beyond high school) Specialized (1 year of training beyond high school) Associate (2 years of training beyond high school; e.g., Associate's degree) Baccalaureate (up to 3-4 years of formal training/education beyond high school; e.g. Bachelor's Degree) Advanced (5 to 6 years of formal training/education beyond high school; e.g., Master's Degree) Post Graduate (6+ years of formal training/education beyond high school; e.g., Ph.D., M.D., J.D.) List specifics here Successful completion of an accredited Medical Assistant program preferred License and Certification List licensure and certification requirements and preferences, be specific and do not use acronyms Check box if this section is not applicable for this job description List required licensures and/or certifications here and provide specifics: AHA BLS certification must be obtained within 90 List preferred licensures and/or certifications here and provide specifics: Job Related Experience and On-The-Job Training Indicate the level that best describes how long it would typically take an individual to learn and perform the duties and responsibilities of this job. The amount of time required includes both prior work experience and the amount of "on-the-job" training time to learn the specific job responsibilities within this organization More than 3 months and up to 6 months 6 months to 11 months 1 year or more 3 years or more 5 years or more List specifics here 0-6months experience is acceptable based on manager discretion Impact of Decisions/Errors Consider the importance and scope of decisions made as part of the normal job responsibilities of this position. Check only those consequences that are likely to occur, not the remote possibilities Computer Knowledge and Skills Check the box that indicates which computer skills/knowledge are required for this position and indicate what level of usage is required Word Processing Basic Standard Advanced Databases Basic Standard Advanced Desktop Publishing Basic Standard Advanced Spreadsheets Basic Standard Advanced Statistical Packages Basic Standard Advanced List specifics here EMR experience preferred. Dealing with Confidential Material (Non-Patient) Check only those boxes that apply Supervision and Direction of Others Check the appropriate box indicating whether or not this individual has supervision responsibilities. If yes, please explain the type of responsibility (i.e., lead worker, manager) and number of people supervised Number of Employees Supervised Identify the number of employees supervised. Include all employees who are directly and indirectly supervised. If multiple incumbents supervise different numbers of people, use the average in the position None 1-3 4-10 11-20 21-30 30+ Physical Effort and Working Conditions Indicate frequency for all listed below To comply with regulations by the American with Disabilities Act (ADA), the principal duties must be essential to the job. The following definition applies: a job function is essential and removal of the function would fundamentally change the job. Physical Effort N= Never F= Frequently (generally 34%-66% of time) O= Occasionally (generally 1%-33% of time) C= Constantly (generally more than 66% of time) F Sitting F Typing/Keyboarding Lifting & Carrying: F Standing F Reading F 1-5 lbs F Walking F Viewing computer screen F 6-10 lbs O Running F Reaching horizontally F 11-20 lbs F Climbing stairs or ladders F Reaching down O 21-30 lbs F Twisting back or trunk Uses Hands and Arms to O 31-50 lbs F Bending, stooping F Apply torque O 50+ lbs F Kneeling, crouching F Push Fine Motor Skills using O Crawling F Pull C Hands, arms F Reaching overhead F Press C Legs, feet Working Conditions N= Never F= Frequently (generally 34%-66% of time) O= Occasionally (generally 1%-33% of time) C= Constantly (generally more than 66% of time) Environment Exposures N Outdoors O Wet/humid O Toxic chemicals F Cuts and punctures F Confined space O Dry O Irritant chemicals N Electrical hazards O Heights O Noisy O Dusts or powders F Excrement O Underground O Unusual lighting O Sprays, mists, vapors F Infectious disease O High or low pressure O Near power supplies O Fumes F Infectious waste O Cold or hot O Sources of radiation F Bloodborne pathogens F Odors O Wide range of temps O Moving machine parts F Body fluids N Radiation * Nemours HIPAA Guidance --- Applying the Minimum Necessary Rule Providers, including, but not limited to MDs, DOs, ARNPs, PAs, psychologists, and psychiatrists, shall have access to PHI as defined in the policy (above) Nurses and allied health professionals shall have full access to the records for patients who are under the care of the provider for which they are working, while they are on duty, or relevant to their work assignment Organizational Relationships Briefly indicate this individual's organizational relationships. Use job title only in these fields, no individual names. If none, write NONE Title of position this job reports to Ambulatory Nurse Manager, Ambulatory Administrative Manager; May also take direction from a Lead Nurse, Nurse Supervisor, or Lead PSR