Ardent Services, LLC - Help Desk Technician (Tier 1)

**About Us**We are among the premier providers of specialty electrical and instrumentation (E&I) services for the nation's process industries. Our offerings include high-quality power, control, and process automation services, as well as panel fabrication, renewable energy, and energy retrofit solutions.**Job Summary**The Help Desk Technician will serve as a frontline resource for end users, providing responsive and customer-focused support across a variety of technologies. This role is responsible for answering support calls, creating and updating tickets, and troubleshooting technical issues with clarity and patience. The technician will configure, build, and deploy laptops and desktops, including imaging devices through Autopilot or local tools. They will also support mobile devices such as iPhones, Android phones, and iPads, assisting with email setup, app installation, and basic troubleshooting.The position requires strong knowledge of PC hardware components, Windows 11 installation and troubleshooting, and common Microsoft Office applications including Outlook, Teams, Word, Excel, and PowerPoint. The technician will perform basic Active Directory tasks such as user account creation, password resets, and group membership updates. Experience with Microsoft Intune and Office 365 administration is a plus.Success in this role requires excellent customer service skills, the ability to communicate effectively with non-technical users, and comfort working within ticketing systems and remote support tools like GoTo Resolve. The ideal candidate is organized, adaptable, and eager to solve problems in a fast-paced environment.**Essential Duties & Responsibilities****Category****What We're Looking For****Notes****User Support / Help Desk**Answer support calls, create and update tickets, troubleshoot end‐user issuesClear communication and patience are important**Hardware Configuration**Build, configure, and deploy laptops/desktopsImaging experience is a plus**Mobile Device Support**Troubleshoot **iPhones** , **Android phones** , and **iPads**Includes email setup, basic troubleshooting**Microsoft Office Support**Familiar with **Word, Excel, Outlook, Teams** , PowerPointAble to assist users with common issues**Active Directory**User account creation, password resets, group membershipBasic knowledge acceptable**Qualifications****Skill Area****Required Level****Details****Customer Service Skills**RequiredNeeds to communicate clearly with non‐technical users**PC Hardware Knowledge**RequiredRAM, SSD, imaging, peripherals, basic diagnostics**Windows 11**RequiredInstall, configure, troubleshoot**iOS & Android Support**RequiredApp installs, email setup, Troubleshooting**Active Directory**RequiredBasic user/account tasks**Microsoft Intune**Nice to haveUnderstanding device management**Office 365 Support (Basic)**Nice to haveAble to assist users with common issues**Physical Demands****- Mobility & Movement**+ Frequently required to move throughout office spaces, including traveling between workstations, conference rooms, and equipment storage areas.+ Occasional travel to other company locations may be required.**- Lifting & Carrying**+ Regularly required to lift, carry, or move computer equipment such as desktops, laptops, monitors, printers, and peripherals.+ Typical weight ranges from **10-30 pounds** , with occasional items up to **40 pounds** .**- Manual Dexterity**+ Frequent use of hands and fingers to handle small components, connect cables, use tools, and operate computers and mobile devices.+ Ability to perform basic hardware repairs requiring fine motor skills.**- Standing & Sitting**+ Work involves a combination of standing, walking, bending, and sitting.+ May be required to stand or kneel for short periods while connecting equipment or working under desks.**- Visual & Auditory Requirements**+ Ability to read screens, technical documentation, small labels, and device details.+ Must be able to hear and communicate clearly during phone calls, in-person troubleshooting, and virtual meetings.**- Repetitive Tasks**+ Frequent use of keyboards, mice, and touchscreens.+ Repetitive tasks such as typing, data entry, and device configuration.**Work Environment**Work is primarily performed in an office environment but may occasionally include server rooms or storage areas with varying temperatures or noise levels.**Benefits**Ardent Services offers Full Time employees group Medical, Dental, Vision, and Disability plans as well as PTO and Paid Holidays.**Equal Opportunity Employer**As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**Affirmative Action Policy**Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=129388&hashed=-1156212) .**Notice to Prospective Employees**Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.**Geographic Disclosure**This is a 100% in person, Monday - Friday, Full Time role in our Covington, LA office.Email a Friend Email a Friend**Job Locations** _US-LA-Covington_**ID** _2026-48568_**Company** _Ardent Services, LLC_**Category** _Information Technology_**Position Type** _Full-Time_**Location Type** _Onsite_**Posted Date** _3 days ago_ _(3/9/2026 1:02 PM)_