Senior Manager, Account Management (Web)

The Senior Manager, Account Management is a strategic leader responsible for overseeing a team of 3–5 Account Managers while owning a high-value portfolio of client relationships. In this role, you will ensure the successful delivery of web & brand engagements across your book of business—prioritizing performance, profitability, operational efficiency, and client satisfaction.This role requires a confident, collaborative, and solutions-oriented leader who can drive revenue growth, strengthen client partnerships, manage escalations, and inspire account teams to produce exceptional work. You will partner closely with Project Management, Strategy, Design, and Development to deliver measurable results and strategically grow accounts.What You'll DoLead, Manage & Develop a TeamLead, mentor, and develop a team of Account Managers across varying seniority levelsConduct weekly team meetings, weekly 1:1s, performance evaluations, and goal-setting conversationsFoster a culture of high accountability, collaboration, curiosity, and continuous improvementSupport team members with strategic recommendations, client deliverables, and QBR presentationsOversee team initiatives to improve department operations, documentation, and communicationMonitor and report on team performance, revenue forecasting, and utilization for CS leadershipOwn a Portfolio of Key AccountsDirectly manage ~5–6 enterprise or strategic accounts as a trusted advisor and strategic partnerLead client strategy across Wordpress, Drupal, and Shopify website build projects and ongoing support retainersTranslate business goals into integrated digital strategies and measurable outcomesOwn client presentations, quarterly business reviews, roadmaps, forecasted results, and performance reportingDemonstrate ROI using data-driven insights, analysis, and performance outcomesReview and refine deliverables from cross-functional teams to ensure quality and strategic alignmentProactively manage client health, mitigate risk, and lead escalation resolution to protect revenue and retentionRevenue Ownership & GrowthOwn revenue forecasting for your book of business and ensure accuracy against planIdentify upsell, cross-sell, and renewal opportunities that drive incremental growthDrive stronger client adoption of new or emerging 829 capabilities, workflows, and toolsImprove account profitability through margin management, resource allocation, and scope adherenceOperational & Strategic LeadershipEnsure teams are delivering on time, on budget, and within scopePartner with Project Management and Department Leads to plan resources and optimize utilizationImplement process improvements that enhance speed, quality, communication, and deliveryStay current on AI trends, and how to best implement AI into daily workflows for efficiency and successful client outcomesRepresent Account Management in cross-departmental initiatives, trainings, or task forcesWhat You'll Bring Bachelor's degree in business, marketing, communications, or a related field8+ years of client-facing account management experience in a digital agency environment4+ years of experience managing direct reports, preferably within an agency environmentProven ability to manage complex enterprise accounts with multi-channel digital programsDeep understanding of CMS platforms (Wordpress, Drupal, & Shopify), meaning you're proficient with making backend updates yourself if neededDemonstrated comfort working with data—turning performance metrics into insights and recommendationsSkilled at cross-functional leadership, influencing without authority, and regularly exercising emotional maturityStrong business acumen—able to forecast revenue, track performance to plan, and protect marginsExperience with Slack, Google Workspace, and project management tools (ClickUp)Experience with agile or hybrid project management methodologies a plusBenefits and Perks We ProvideRemote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.Paid Time Off. Receive generous paid vacation benefits that increase each year you're with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.What We BelieveAt 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.Who We Are829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams', we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation's top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.Salary Range: $90,000 - $115,000We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role. Powered by JazzHR