Office & Dispatch Manager

Job description Office & Dispatch Manager AD Air Conditioning 16141 Valerio St, Van Nuys, CA 91406 Los Angeles County, California Full-Time Competitive Salary + Performance Bonuses Join the Team at AD Air Conditioning AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently. If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you. What You'll Do: Manage Daily Dispatch Operations Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations. Lead the Customer Service Team Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture. Deliver Outstanding Customer Experience Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard. Utilize ServiceTitan Efficiently Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan. Improve Efficiency & Performance Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability. Support Company Growth Help develop systems, processes, and communication strategies to support the company's continued growth. Qualifications: Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry REQUIRED: Strong hands-on experience with ServiceTitan Excellent organizational, communication, and multitasking skills Ability to lead and motivate office staff in a fast-paced environment Strong problem-solving skills and ability to professionally handle customer concerns Experience managing technician scheduling and operational workflows Positive attitude, leadership mindset, and team-oriented approach Why Join AD Air Conditioning? Competitive Compensation + Performance Bonuses Career Growth Opportunities within a growing HVAC company Ongoing Training & Professional Development Supportive Team Environment Opportunity to help shape and improve company operations Work with a company focused on professionalism, growth, and customer satisfaction Apply Today Submit your resume to apply Questions? Contact our hiring team for additional information AD Air Conditioning is an equal opportunity employer Join a company where leadership, organization, and customer service excellence matter.