Ben's Soft Pretzels Supervisor

Job DetailsDescriptionDUTIES AND RESPONSIBILITIES:Supervise, train, and motivate crew members to deliver exceptional service and maintain brand standardsOversee all aspects of pretzel production and effectively assign team roles/responsibilitiesManage opening and closing procedures, ensuring the store is ready for high-traffic periodsResolve customer concerns and provide feedback with brand-appropriate responsesCoordinate catering or event requestsGenerate weekly/monthly sales reports as needed or directedEnsure the team follows all food safety, sanitation protocols, and equipment cleaning proceduresHandle inventory management, order supplies, and maintain accurate sales and operational recordsMonitor sales goals and assist in executing promotional activities to drive store profitabilityQualificationsAt least 18 years oldMust have a strong background in restaurant/food service or hospitalityPrior experience in a food service supervisory role a plusMust have excellent interpersonal, communication, and leadership skillsProficiency with POS and basic office softwareAbility to stand for long periods, work with agility, and occasionally lift up to 25 lbs Operate with a "solutions-oriented" mindset Interested applicants can apply directly at www.visitowa.com/employment