Call Center (Remote)

About the CompanyZions Bancorporation is a leading financial services organization committed to delivering exceptional banking experiences through innovation, customer service, and employee development. The company promotes a culture focused on growth, diversity, inclusion, and career advancement.About the RoleZions Bancorporation is hiring a Remote Call Center Service Representative to provide exceptional customer service through inbound phone interactions. This fully remote position is designed for individuals who enjoy helping customers, solving problems, and building relationships while working from home.Training Start Date: July 22, 2026Training Schedule: Monday–Friday, 10:00 AM – 6:30 PM MDT (13 weeks)Location Requirement: Candidates must live within 90 miles of an Idaho location.ResponsibilitiesHandle inbound customer service calls professionally and efficiently.Assist customers with account inquiries and banking-related questions.Provide solutions and support to enhance customer satisfaction.Educate customers on available banking products and services.Build strong customer relationships through positive interactions.Navigate multiple computer systems while documenting customer information.Resolve customer issues accurately and in a timely manner.Maintain confidentiality and compliance with banking regulations.Continuously develop banking, technology, and customer service knowledge.QualificationsHigh School Diploma or equivalent.Must reside within 90 miles of an Idaho location.Reliable internet connection and distraction-free home workspace.Required SkillsStrong communication and customer service skills.Ability to multitask and navigate multiple computer applications.Strong keyboarding and computer skills.Experience assisting customers and resolving problems.Positive attitude and willingness to learn.Preferred SkillsPrevious call center or customer service experience.Knowledge of banking or financial services.Spanish bilingual skills (additional pay available after certification).Experience working in a remote environment.Pay range and compensation packageStarting pay: $17.00 per hourAdditional $0.75/hour for certified Spanish bilingual representatives.Additional $0.75/hour after cross-training eligibility.Milestone bonuses:$500 at 6 months$1,000 at 12 months$1,500 at 18 monthsMonthly incentive opportunities.Equal Opportunity StatementZions Bancorporation is committed to fostering a diverse, equitable, and inclusive workplace. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.