Automotive Service Advisor Volkswagen Tacoma $61K$100K | CSI-Based Commission Plan

Experienced Service Advisor Opportunity in a High-Volume Service DriveLarson Volkswagen of Tacoma is seeking a Service Advisor for a busy, established service department with strong customer retention and consistent workflow.This is a performance-driven advisory role where success depends on CSI performance, communication quality, and accurate service recommendationsnot just volume.What You Can Expect$61,000 $100,000 annual earning potential (CSI and performance-based)Commission pay structure tied to RO parts/labor and CSI tierCommission Pay Plan: 4.75% of RO parts & labor (CSI below zone)5.25% (CSI above zone)5.5% (Top 10% CSI)Tiered CSI-based earning potential (up to 5.5%)Consistent service volume and repeat customer baseExperienced technician and leadership support teamAdvancement into senior advisor or service management rolesWhat You Will DoManage customer interactions from drop-off to deliveryWrite accurate and detailed repair ordersPresent maintenance and repair recommendations professionallyCoordinate workflow with technicians and parts departmentMaintain high CSI through communication and transparencyManage multiple repair orders in a structured environmentWhat We're Looking ForPrior Service Advisor or Service Writer experience strongly preferredProven ability to maintain CSI performance standardsStrong understanding of dealership service workflowComfortable presenting service recommendations confidentlyHighly organized and detail-orientedImportant ExpectationsThis is a CSI-driven advisory role, requiring:Consistent communication with customersStrong follow-up habitsAccuracy in repair order writingAbility to manage multiple high-priority customers dailyBenefits and PerksMedical coverage with a $0-cost plan option for employeesOptional Vision & Dental InsuranceCompany-Paid Life ($10,000) & AD&D ($40,000) InsuranceSupplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet InsuranceEmployee Assistance Program (EAP) confidential, no-cost supportKOFE Financial Wellness Program with budgeting and personal finance tools401(k) with company match (eligible after 60 days)Paid Time Off (accrual begins on day one, usable after 90 days)Six paid holidays per year (hourly employees)Employee Vehicle Purchase Program exclusive pricing across Larson brandsAt Larson, we believe everyone deserves to feel respected, valued, and included. We're committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supportedbecause that's what family means to us.Apply TodayWe are actively hiring and scheduling interviews immediately.RequirementsProvide above average Customer Service.Automotive dealership experience preferred, but not necessary.Ability to properly handle potentially stressful situations.Friendly, courteous, professional with a "team player" attitude.Self-motivated to work independently as well as part of a team.Ability to take direction well.Clear and concise communication skillsHighly organizedTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.