Senior Global Support Process & Knowledge Analyst

Workday, Inc. is seeking a data‑driven Business Process Analyst to join Global Support Operations. You will analyze knowledge trends, drive process improvements, and optimize AI tools supporting the customer support function. You’ll work with cross‑functional teams and leverage data to deliver measurable change. With a focus on knowledge ecosystems and KCS practices, you will develop SOPs, support AI‑driven enhancements, and plan knowledge projects using Lean/Six Sigma frameworks where #J-18808-Ljbffr