Renewals Operations Specialist

Job Description Renewal Operations SpecialistThe Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more. The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue.This role will be focused on ensuring the new deals that build from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process; inclusive of what was originally purchased to align with Finance expectations. This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future, and you would be integral in making this happen.Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.Responsibilities:Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teamsWork closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal datesResponsible for assisting the team with verifying pricing and data to ensure accuracy in internal toolsFulfills installed base requests for fieldAccountable for data related projects that help improve the Renewal reportingBuilds Renewal opportunities in Salesforce with corresponding quotesQualifications:2+ years experience in sales operations and or contract administrationSolid Salesforce aptitudeAbility to organize and prioritize activitiesStrong oral and written communication skillsOrganizational and follow up skills, problem solving and analytical skillsInventory/installed base management experience is a plusAbility to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.Compensation: $35 - $45.77 per hourID#: 36549194