Travel Expense Program Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Position SummaryWe are seeking a Manager, Travel Expense Program to lead the day-to-day governance, operations, and system management of the enterprise travel expense program.This role is responsible for ensuring the end-to-end integrity of the travel expense process, partnering with internal stakeholders and third-party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation. This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.Key ResponsibilitiesTravel Expense Process & System OwnershipOwn the end-to-end Concur expense process, including submission, audit, approval, and reimbursement workflowsMaintain and enhance audit rules, configurations, and system controls to ensure policy complianceIdentify and address process bottlenecks, system issues, and recurring user challengesEnsure timely processing and prevent stalled or delayed expense reportsOperational Management & Vendor CoordinationServe as the primary point of contact for external supporting partnerOversee daily operations, including:Ticket management and resolutionEscalations and issue prioritizationService-level agreement (SLA) performanceEnsure consistent, high-quality support for internal stakeholdersDevelop, maintain, and communicate standard operating procedures (SOPs) and process documentationExpense Governance & Compliance ExecutionEnforce company Travel Expense policy through consistent, structured processesReview and resolve policy exceptions, non-compliant spend, and escalation casesPartner with leadership to address repeat exceptions or higher-risk behaviorsSupport the implementation of controls to reduce misuse and improve policy adherenceStakeholder Support & ExperienceProvide clear, professional, and solution-oriented guidance to employees and business partnersImprove the overall user experience by reducing friction in submission and resolution processesAct as a trusted partner to Finance, Procurement, Compliance, and business teamsContinuous Improvement & Program DevelopmentExplore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiencyIdentify opportunities to improve efficiency, strengthen controls, and enhance system utilizationPartner with analytics teams to translate insights into actionable process and system improvementsSupport initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools orRequired Qualifications5+ years of experience in:Travel Expense, AP, or Finance operationsProcess management or system administrationProven understanding of travel expense policies, compliance frameworks, and internal controlsProven experience managing third-party vendors or offshore support teamsProven ability to diagnose process or system issues and drive resolutionProven strong communication skills with the ability to engage stakeholders at all levelsPreferred QualificationsExperience with ConcurExperience configuring SAP Concur and managing audit rulesExposure to process improvement or transformation initiativesFamiliarity with data analysis or partnering with analytics teamsExperience supporting large, complex enterprise environmentsAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .We anticipate the application window for this opening will close on: 05/13/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.