Benefit Educator

Job Title: Benefit Educator Location: Richmond, VA Duration: 8 Months+ (Possible Extension) Schedule: As-needed basis | Anticipated minimum 15 hours/week during peak season Job Summary: The Benefit Educator is responsible for conducting open enrollment meetings and customer events to educate customers about products, services, and programs. This is a customer-facing role that requires delivering presentations and creating a positive customer experience through professional communication and product knowledge. Hours are variable and based on event demand. Responsibilities: · Conduct virtual, onsite, or prerecorded group presentations for existing and prospective customers. · Represent the organization at open enrollment meetings, benefit fairs, and health fairs. · Educate customers on products, services, and programs. · Maintain knowledge of products, programs, and initiatives. · Follow established guidelines and procedures for assigned events. · Refer customer service, billing, and administrative inquiries to internal teams. · Track and update event details, attendance, and insights in Salesforce by assigned deadlines. Requirements: · High School Diploma or GED · Current and activeHealth & Life License · Experience presenting employer-sponsored benefits and health insurance · Strong communication and presentation skills · Proficiency in Microsoft PowerPoint, Word, Salesforce, WebEx, MS Teams, and Allego · Must be available during peak season (August–December) · Ability to travel 75–100% for client events, meetings, and trainings · Must have reliable transportation · Ability to maintain and use a personal company-approved device (smartphone or tablet)