Financial Counselor

As a Financial Counselor, you will ensure that no one feels lost or unsupported when navigating insurance coverage, payment plans, or assistance programs. Your work will directly reduce stress for patients, improve access to care, and help our hospital maintain its commitment to serving the community with dignity.Duties include, but are not limited to, accessing insurance website to verify insurance benefits, establishing calls in computer system when required, preparing billing packets, interviewing patients to verify demographic and insurance information and collect out-of-pocket (OOP) costs.Meet with patients and families to explain insurance benefits, out-of-pocket costs, and available financial assistance programsGuide patients through applications for Medicaid, charity care, or other aid programs, ensuring accuracy and timelinessCollaborate with clinical teams to coordinate financial solutions that support patient care plansMaintain detailed, confidential records in compliance with HIPAA and hospital policiesProactively identify opportunities to improve the patient financial experience and streamline processesPrepare and balance outpatient and inpatient daily stats and update reports accordingly. Access report daily to resolve claim issues. May require calling patients for COB issues or calling insurance companies for claim status, once resolved, close work ticket and add collection notesPrepare deposit for any cash or checks received at physical location. Review AR for overpayments and if applicable prepare patient or insurance refund. Work claims based on several reports distributed by Manager to ensure time claim payment. Contact patients for balances owed after insurance payments are receivedSchedule is Friday, Saturday and Sunday from 8:00am - 4:30pmRequirementsHigh school degree or equivalent required. Previous experience with the Nevada Psychiatric/Substance Abuse Insurance Market requiredExperience in healthcare billing, insurance verification, or patient financial counseling (hospital setting preferred)Strong knowledge of medical insurance plans, government assistance programs, and payment plan structuresExceptional communication skills—able to explain complex financial information in a clear, empathetic wayProficiency with hospital billing systems and Microsoft Office SuiteA calm, solutions-focused approach when working with patients under stressBenefitsA full benefits package is available the 1st of the month following just one month of employment.Desert Parkway offers competitive benefits to include:Medical insurance Dental insuranceVision insurance 401K Retirement PlanHealthcare spending accountDependent care spending accountPTO Plan with holiday premium payDiscounted cafeteria meal planLife insurance (including plans for spouse and children)Short- and long-term disability (with additional buy-in opportunities)Pet InsuranceIdentity Theft Insurance