Guest Services Representative - Staybridge Suites Hotel Full Time

Guest Services RepresentativeThe Staybridge Suites Rochester University hotel is looking for an enthusiastic Full -Time hospitality professional to join our Guest Services Team!** Hotel Experience is Preferred but not necessary. **Great Attitude, Personality, Dedication and Willingness to provide Top Notch Guest Experiences is what it's all about. We can train you on the skills, but you need to provide the rest.Evening and weekend availability is required.We offer competitive pay based upon experience, as well as outstanding benefits including travel discounts around the world! We'd love to invite you to apply for our Guest Services Representative position. The position starts between $16.75 - $18 per hour (depending on experience)ResponsibilitiesGreet visitors and clients warmly, ensuring they feel welcomed and attended to promptlyManage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquetteHandle data entry, filing, and document proofreading to maintain accurate records and organized filesSupport office management tasks such as calendar management, appointment scheduling, and correspondence handlingAssist with clerical duties including typing, copying, faxing, and maintaining office suppliesProvide customer support by responding to inquiries via phone or email with professionalism and clarityUtilize computer skills across Microsoft Office Suite, Google Workspace, and other relevant software to streamline daily operations.Familiar with IHG's HotelKey or Hilton's PEP reservation program very helpful.We look forward to meeting you soon!Job Types: Full TimeePay: $16.50 - $18.00 per hourQualificationsProven experience in customer service preferably at the front desk or in guest servicesBilingual or multilingual skills to communicate effectively with diverse guests from around the worldStrong customer service skills with a friendly, approachable attitude and excellent communication abilitiesFamiliarity with hotel management software and multi-line phone systems is highly desirableKnowledge of hotel operations or hotel experience that demonstrates adaptability in a fast-paced environmentAbility to handle night audit procedures confidently and accurately when requiredExceptional phone etiquette skills to manage guest inquiries professionally over the phonePrevious experience in guest relations or customer service roles within the hospitality industry is preferredBenefits:Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:Holidays - rotating scheduleWeekend Shift Availability: Sunday - Saturday 7am - 3pm; 3pm -11pmJob Types: Full-Time