Communications Supervisor (COMSUP-01)

Job Description Join New Freedom – Where Second Chances Become Bright FuturesAbout Us:At New Freedom, we don't just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.If you're driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.The New Freedom Communications Supervisor oversees the Communications Specialist/Mentorship team, which mentors incarcerated individuals to support positive life choices and successful community re-entry.Duties and Responsibilities:Program Oversight & CoordinationOversees the establishment and maintenance of relationships with mentees' COIIIs and COIVs to coordinate individualized release plans and support New Freedom Project (NFP) mentorship effortsOversees the provision of mentor applications, acceptance letters, and housing information to COIIIsOversees the coordination of committee meetings for short-term mentees or non-mentees who have opportunities within New Freedom programsMentorship & Stakeholder Relationship ManagementEnsures the development and maintenance of strong relationships with lead mentors on each yardEncourages and supports ambassador-type mentor roles that advance NFP's mission of empowering the innate goodness in every human beingEnsures consistent and appropriate engagement between mentors, mentees, and institutional stakeholdersCommunication & Information ManagementEnsures the Communications/Mentorship team provides timely and accurate information to the New Freedom Media team to address rumors, concerns, or emerging issues on the yardsSupports adherence to appropriate letter-writing standards and institutional communication requirementsCompliance, Documentation & Data ManagementOversees and monitors the scanning, signing, and logging of consent for placement forms for future releases, primarily for parole officersOversees and ensures the accurate logging of mentor interactions and required encounters within the CRM platformStaff Supervision, Training & Performance ManagementSupervises and supports the Communications Specialist/Mentorship team to ensure caseload management and performance standards are metSupports and participates in the training of all new Communications SpecialistsPartners with Human Resources and senior leadership to address staff performance concerns in a timely, effective, and professional mannerProfessional AccountabilityDemonstrates integrity, professionalism, and accountability in all interactions with staff, mentors, institutional partners, and menteesTakes ownership of team performance, program outcomes, and compliance with organizational policies and institutional guidelinesEnsures confidentiality, ethical standards, and accurate documentation are consistently upheldModels New Freedom values in leadership approach, decision-making, and communicationProactively identifies challenges, escalates risks appropriately, and implements corrective actions when neededMaintains responsibility for meeting deadlines, managing priorities, and following through on commitmentsAccepts feedback constructively and engages in continuous learning and improvement to enhance program effectiveness and leadership impactIn addition, all other duties as assignedRequired Qualifications:Excellent verbal and written communication, organizational, time‑management, and critical‑thinking skillsStrong problem‑solving ability, with sound judgment in sensitive, high‑accountability environmentsDemonstrated ability to work effectively in both team‑based and independent settings, taking initiative when appropriateProven ability to remain flexible, adaptable, and solution‑oriented in a fast‑paced environment with frequently changing prioritiesThorough understanding of recovery‑focused practices, including 12‑step program principles, trauma‑informed approaches, or similar recovery frameworksAbility to maintain confidentiality, comply with institutional and organizational policies, and uphold ethical standardsDemonstrated reliability, accountability, and professionalism when working with justice‑involved populationsIntermediate computer proficiency, including Microsoft Office (Excel, Word, Outlook, Teams), internet‑based systems, and electronic record‑keeping platforms (e.g., CRM and/or Electronic Health Records)Minimum of two (2) years of experience working with incarcerated individuals and/or within D.O.C. re‑entry programsMinimum of one (1) year of experience as a Communications Specialist (or equivalent experience)Minimum of one (1) year of supervisory or team‑lead experience, including oversight of performance, workload, or trainingMust be 21 years or olderHigh school diploma or General Equivalency Diploma (GED)Preferred Qualifications:Bilingual (Spanish/English) communication skillsExperience coordinating with correctional staff, parole officers, or institutional administrationExperience using CRM databases, case‑management systems, or documentation platforms in a compliance‑driven environmentPrior experience supporting or supervising staff within nonprofit, social services, re‑entry, or recovery‑focused programsPostsecondary coursework or certifications in social work, counseling, criminal justice, human services, or a related fieldWhy You'll Love Working Here:At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We're fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:We take care of the people who take care of others. At New Freedom, you'll enjoy:Competitive pay – because your impact mattersEnhanced health insurance- wellness shouldn't be a burden$0 Medical Plan available and other majority paid by company options$0 primary care co-pay$2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)Flexible Spending Account- medical and dependent care optionsLow-cost dental, vision, & supplemental coverage- to further support your healthCompany-paid life insurance & short-term disability – for unexpected needsEmployee Assistance Program – confidential support for life's challengesVoluntary Pet Insurance – medical assistance for your furry family401(k) with company match – invest in your future while you invest in othersGenerous paid time off – including sick days, holidays, vacations, and moreFree meals, snacks, drinks, & gym access – fuel your body and mindFree onsite training & certifications – CPR, Safety Care, Peer Support, and more________________________________________________________________________________________________________________________________________________________Additional Notes:New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.