Customer Success Manager

The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams, optimizes processes, and implements strategies that enhance the overall customer experience while aligning with organizational goals. Responsibilities:Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and successServe as the primary point of contact for customers, ensuring alignment on goals, expectations, and service deliveryOversee outsourced on-site service delivery, including quotation development, Statement of Work (SOW) definition, and scheduling coordination; ensure seamless communication between customers and service providersPartner with Sales to support the development and positioning of service offerings that align with customer needs and business objectivesReview and analyze bidding documents and customer agreements to ensure scope clarity and successful executionManage Professional Services projects from initiation through completion, ensuring delivery is on time, within scope, and meets customer expectationsDevelop and provide pricing for services offerings in collaboration with internal stakeholdersMonitor, analyze, and report on customer satisfaction metrics; identify trends and drive continuous improvement initiativesProactively identify risks and address customer concerns with urgency to ensure a positive customer experienceImplement and optimize customer success processes, tools, and reporting to improve efficiency and scalabilityRequirementsBachelor's degree with 3+ years experience working directly with customers.Strong interpersonal skills to develop relationships with customers and colleaguesCustomer-focused and results drivenExcellent verbal and written communication skillsProblem solving skills to resolve customer issues in a professional and timely mannerAbility to manage multiple priorities in a fast-paced environmentStrong organizational and project management skillsConflict resolution and de-escalation expertisePreferredReviewing and analyzing Contracts (NDAs, Customer and Vendor) a plusExperience in high tech industry, computer servers and/or OEM manufacturing a plusThis position is offering an annual base salary between $90,000 to $120,000. This may be subject to change based on the candidate's experience level and skillset.BenefitsMedical, Dental, Vision InsuranceFlexible spending accountHealth savings account401k matchCommuter benefitsLife and Accidental InsuranceShort- and Long-term Disability InsuranceWe also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com.Join UsBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.