Front Desk Agent

Job description: Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient service. This role requires strong communication skills, a passion for hospitality, and the ability to manage various tasks in a fast-paced environment. Responsibilities Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures. Manage reservations and provide information about hotel amenities, services, and local attractions. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest information and transactions using hotel management software. Answer phone calls with excellent phone etiquette, providing information and assistance as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold the highest standards of cleanliness and organization at the front desk area. Assist with administrative tasks as required to support hotel operations. Skills Strong background in hospitality management, preferably within a hotel or resort setting. Excellent customer service skills with the ability to engage positively with guests from diverse backgrounds. Proficient in front desk operations, including knowledge of phone systems and reservation software. Strong communication skills, both verbal and written; multilingual abilities are a plus. Ability to handle multiple tasks efficiently while maintaining attention to detail. A proactive approach to problem-solving and conflict resolution in guest services. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Job Types: Full-time, Part-time Benefits: Employee discount Schedule: Must be Flexible for all shift 8 hour shift Holidays Morning shift Night shift Overnight shift Weekends as needed Job Types: Full-time, Part-time Pay: $10.00 - $12.00 per hour Benefits: Employee discount Security clearance: Confidential (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute: Macon, GA 31210 (Required) Ability to Relocate: Macon, GA 31210: Relocate before starting work (Required) Work Location: In person