Client Delivery Partner

We're building the future of how the world communicates.Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.Join us and be part of a team that is not just keeping up with the digital future but is leading the way.Job SummaryThe Client Partner for is responsible for end-to-end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, revenue growth, and long-term strategic partnership development across complex transformation programs.ResponsibilitiesAct as the primary executive interface for telecom clients on BSS programsBuild and nurture long-term relationships with C-level stakeholders (CIO, CTO)Position as a trusted advisor on BSS transformation and digital strategyLead governance forums, steering committees, and executive reviewsOwn end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)Own overall account strategy, growth roadmap, and client satisfactionManage account P&L, including revenue forecasting, margin management, and cost optimizationIdentify and drive upsell, cross-sell, and new business opportunitiesExpand footprint across BSS and adjacent domains (OSS, Digital, Cloud)Ensure high client retention and develop multi-year strategic partnershipsMonitor account health metrics (CSAT, NPS, revenue growth, utilization)Lead contract negotiations, renewals, and commercial discussionsEnsure programs are delivered on time, within scope, and budgetLead large cross-functional teams (onshore/offshore, vendors, partners)Manage risks, dependencies, and escalations proactivelySkills and experience 12–18+ years of experience in telecom IT with strong BSS exposureProven experience managing large telecom accounts and delivery portfoliosStrong track record in revenue growth and client relationship managementDeep expertise in BSS domainExperience working with Tier 1/Tier 2 telecom operatorsAccount management and client relationship buildingProgram and portfolio delivery leadershipCommercial acumen and P&L ownershipStrategic thinking with growth mindsetNegotiation and executive communication skillsLeadership across global teamsAbility to travelEducation Bachelor's degree in Engineering, IT, Telecommunications, or related field