Software Support Engineer

ProShip, Inc. has an immediate opening for an ambitious, self-motivated Software Support Engineer who will be responsible for Tier 2 and or Tier 3 support of the ProShip software suite of products. Location: Brookfield, WI or RemoteGeneral Summary:Base salary + incentive opportunityProvide software support to customers for the ProShip multi-carrier shipping solutionPotential for integration participation & special projectsGreat work environment including - free employee lunch monthly, company Brewer's outing, relaxed dress code (jeans every day!)Responsibilities:Provide Tier 2 and or Tier 3 customer support and technical issue resolutionEvaluate issues to be resolved using logical problem-solving techniques and create/obtain necessary relevant technical information to solve the customer's issueDebugging, testing and implementation of customer system modifications including scriptingProvide feedback on customer needs and expectations to the development team, and marketing managersDeliver technical training internally and externallyResponsible for technical documentation relevancyRequired Skills & Experience:Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experienceExcellent working knowledge/proficiency in VB.NET and VB ScriptExcellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers and coworkersExceptional troubleshooting, problem-solving and analytical skills, with the ability to gather relevant data, think analytically and solve problems under pressureAbility to quickly learn industry-specific knowledge and new technologiesBasic SQL skillsExperience in the shipping industry a plus Physical RequirementsMust have the ability to withstand prolonged periods of sustained computer usageAble to handle stress and pressure of supporting our customers Company OverviewProShip, Inc. is the most trusted global provider of automated multi-carrier shipping software. ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. With over a decade of enterprise experience in the shipping and supply chain industry, ProShip’s time-tested technology and advanced functionality continues to remain unmatched. Customers who choose ProShip, choose the number one provider of speed, compliance, reliability and experience in the shipping industry today.What ProShip Offers YOUWe offer a comprehensive benefits package that includes:Competitive salary and incentive structureFull medical, dental and vision benefits401(k) plan10 paid company holidaysVacation and sick paid time offStability, Growth, Career Progressionhttp://www.proshipinc.comDisclaimerThe above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. ProShip Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.