Clinic Assistant (Front Desk) / Phlebotomist

Job Description Benefits:Flexible scheduleInnovative Medical Group is seeking a warm, dependable, and service-oriented Front Desk Receptionist/Phlebotomist to join our growing clinical team. This role is ideal for someone who is eager to begin their career in healthcare, learns quickly, and thrives in a fast-paced environment where patient care and professionalism come first.About the RoleThe Front Desk Receptionist is often the first point of contact for our patients, families, and community partners. We are looking for someone who can create a positive first impression, support smooth clinic operations, and help patients feel cared for from the moment they walk in or call.This position plays a key part in keeping the front office organized, efficient, and aligned with Innovative Medical Groups high standards of patient experience.Key ResponsibilitiesWarmly welcome patients and visitors upon arrivalCheck patients in and out with accuracy and professionalismVerify demographics and ensure chart information is updatedGuide patients through intake forms, referrals, and follow-up instructionsManage high-volume incoming calls with grace and clear communicationSchedule and confirm appointments across multiple providers and servicesRoute messages and requests promptly to the appropriate team membersMaintain a calm and supportive tone even during busy call periodsEnsure the front office remains organized, clean, and patient-readyMonitor waiting room flow and support timely rooming by clinical staffMaintain daily operational checklists and support administrative tasksAssist with other office dutiesSupport coordination between providers, clinical staff, and patientsParticipate in improving processes that enhance clinic efficiencyQualificationsRequiredStrong communication skills and a caring, patient-centered approachAbility to handle multi-line phones and high-call volumeReliable, punctual, and professional in appearance and demeanorComfortable learning new systems and multitasking in a busy environmentBasic computer proficiencyPreferred RequirementsPrior experience in a medical office or customer serviceFamiliarity with electronic medical recordsCertified Phlebotomy TechnicianPart TimeSome Weekends will be required