Customer Service Representative

Job Title: Customer Support RepresentativeLocation: Remote – Must be ChicagolandIndustry: NonprofitCompensation: $20–$22/hourWork Schedule: Flexible shifts between 7:30 AM – 6:00 PM (schedule may vary within this window)Benefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.Job Description:We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerProvide accurate information regarding products, services, and processesTroubleshoot and resolve customer concerns while ensuring a positive experienceDocument all customer interactions within internal systemsIdentify trends in customer feedback and escalate insights as neededAssist customers in navigating online platforms and completing transactionsPromote relevant products or services based on customer needsMaintain data accuracy and support database-related initiativesEscalate complex issues to appropriate internal teams when necessaryQualifications:At least 1 year of experience in a high-volume customer service or call center environmentProficiency in Microsoft Office, including ExcelStrong verbal and written communication skillsExcellent attention to detail and organizational skillsAbility to manage multiple tasks and prioritize effectivelyComfortable working both independently and collaborativelyProfessional demeanor with strong customer service instinctsAbility to work a flexible schedule within designated hoursAdditional Details:Candidates must have reliable internet and a distraction-free workspaceStrong emphasis on communication and responsiveness in a remote settingPerks:Fully remote work environmentOpportunity to gain experience with a respected organizationCollaborative and supportive team cultureExposure to a variety of customer interactions and systemsPotential for long-term opportunitiesAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.