Rentals Customer Service

DescriptionWe are Part of the TAL Building Centers Family of StoresBased in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do.Our MissionWe Help Build Better CommunitiesOur Core ValuesWe Are the GuideWe Are CourteousWe Are AmbitiousWe Are AccountableWe Are SafeSo, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.Role StatementProvides rentals service to include, obtain rental equipment, total bill, receive payment, and make change for customers in a knowledgeable, professional manner.LocationThis position will be performed onsite at our store. Remote work is not available for this role.Outcomes for SuccessDetermines customer needs and ensures customers are provided with the best products and services to satisfy their needs.Assists in providing knowledge to customer about rentals, including prices and availability.Recommends or obtain rental tools or equipment for customer and sells appropriate add-ons.Total price and tax on rentals selected by customer, using point of sales devise to determine bill; receives payment, and makes change.Prepare minor estimates to be verified by supervising employee.Maintain quality store presentation.Maintain rental items, ensuring they are clean and in working order for the next customer.May keep record of sales, prepare inventory of stock, or order merchandise.Process rental returns and ensure returned items are returned to the proper storage area.Assist customers with any problems or concerns they might have.May perform other duties as assigned.BenefitsBenefits are an important part of overall compensation. We are pleased to offer a comprehensive array of quality benefits to support your health, your family, and your way of life.Our benefits package for our full-time, benefit eligible employees is robust:Affordable health and dental insurance via a national network.HSA employer contributions. Employer paid vision insurance.Employer paid life insurance.Excellent paid time off, including your birthday!401k options.Strong commitment to training, professional development and career advancement.Product discounts.Tons of other incentives, reward & recognition opportunities, and voluntary benefits!RequirementsExcellent oral and written communication skills.Excellent customer service skills.Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; ratio and proportion, and percentage; to calculate surfaces, volume, weights, and measures. High School Diploma or GED diploma preferred.1-2 years of customer and industry experience preferred.Physical RequirementsThis is largely a sedentary roleRequires the ability to lift files (up to 5 lbs.), open filing cabinets (up to 5 lbs. of force) and seldom bend or stand on a stepstool as necessaryFrequently use hands/fingers to handle or feel (operate, active, use, prepare, inspect, place, detect, position)Alternating frequent standing and walking, with occasional sittingWagesStarting wages will be based on years of experience and education.TAL Building Centers is an Equal Opportunity Employer.