AT&T Sales Associate

Here at Aventus Marketing, we believe that exceptional customer service is at the core of every successful business. Our team is dedicated to delivering efficient, personalized, and high-quality care to our customers, ensuring they have a positive experience with us at every point. We are looking for a highly motivated Customer Support Associate to join our growing team and help us continue our mission of meeting customer needs and exceeding expectations! As a Customer Support Associate, you will be responsible for representing our company by providing exceptional customer service and sales support to our customers. Customer Support Associates will play a key role in ensuring customer needs are met, their questions are answered, and concerns are addressed with empathy and professionalism. The ideal Customer Support Associate will possess strong communication, problem-solving, and multitasking skills, and will be someone who thrives in a fast paced environment. Responsibilities of a Customer Support Associate: Actively listen to customers, identify issues, and troubleshoot concerns with patience, empathy and professionalism, ensuring all inquiries are resolved promptly, in a face to face environment Develop and maintain a thorough understanding of our products and services in order to provide effective sales support and customer service solutions to our customers Assist customers in analyzing available products and services, making recommendations, placing sales orders, taking customer service calls, and scheduling installations Collaborate with sales, human resources, and management teams to resolve all customer issues and communicate important feedback for continuous improvement Accurately document all customer interactions in CRM systems, following up with customers as needed to ensure a smooth transaction process Qualifications of a Customer Support Associate: Previous experience in customer service and/or sales, preferred Strong problem-solving skills, ability to think critically to resolve customer issues effectively Ability to empathize with customers and remain calm under pressure Time management skills; ability to multitask and prioritize in a fast paced environment Multilingual candidates are encouraged to apply! Job Type: Full-time Pay: $3,900.00 - $5,000.00 per month Work Location: On the road