Hearing Care Customer Associate

Job DescriptionCornerstone Audiology in Lubbock, Texas, is seeking to hire a highly motivated and personable individual to join their team as a Hearing Care Customer Associate.Cornerstone Audiology opened its doors in 2007, over 17 years ago and is still locally owned by its founder, Dr. Julie Hubik. Their mission is to provide exceptional care and solutions for better hearing to people with hearing loss in West Texas. The core values of the business are diligence, genuineness, generosity and fun.Cornerstone is seeking to add a Hearing Care Customer Associate to its already amazing team. The person in this position will work in the Service Center in the Lubbock office. The Service Center at Cornerstone Audiology is the department where patients visit every 4 months after purchasing hearing aids for routine care and maintenance of their devices.This person must share the core values of the business and possess the following attributes/skills: Excellent time management skills – prioritizing patient care and the most important tasks in front of them A genuine care for people and an appreciation for the elderly Basic technology skills – the ability to understand Bluetooth pairing, scheduling software and data entry A kind and patient personality – able to communicate well to a patient and explain a concept so that they can understand.Interruptions are frequent in this position and starting and stopping tasks will be a routine experience Outgoing personality – able to start a conversation and keep it going with busy hands working on Bluetooth or cleaning a hearing aid Sales skills are a plus as this position is often explaining the value of and selling a service plan to patients or convincing them to see an audiologist to discuss more advanced hearing aid technology Troubleshooting experience to determine which part on a device is not working and needs replacement Responsibilities Hearing Aid Cleaning and Checks Troubleshooting Hearing Devices both in person and over the phone Scheduling Future Appointments Pairing Smart Phones and Hearing Devices Managing Hearing Aid Inventory and Supplies Checking in Hearing Aids from Repair and Scheduling Patients to Pick Up Devices Requirements High school diploma or equivalent required Customer service or patient care role, preferably in a healthcare setting Familiarity with hearing aids and basic troubleshooting techniques preferred but not required Detail-oriented with a commitment to delivering high-quality service to patients Willingness to learn and adapt to new technologies and procedures Benefits Medical Benefits Matching 401K PTO and Paid holidays