Software Trainer (Hybrid)

Job Title: Software Trainer (Hybrid)Location: North Wilkesboro, NC (50% Travel Required)Job Type: Full-timeAbout the Role:We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.Key Responsibilities:•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)•Customize training plans based on practice needs, user roles, and software configuration•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A•Maintain a deep understanding of product functionality, updates, and best practices•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets•Troubleshoot common user errors and guide users to solutions during sessions•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction•Gather and relay customer feedback to help shape product enhancements and training improvementsQualifications:•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)•Ability and willingness to travel up to 50%•Experience delivering software training•High attention to detail and customer-centric mindset•Tech-savvy with the ability to quickly learn new tools and featuresAdditional Qualifications:•Experience working with remote or hybrid teams•Instructional design or adult learning content development•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)