Field Engineer

Field EngineerLong Term ContractDetroit, MIQualifications:Extensive experience in operational support and IT infrastructure management across various environments, including office locations, reservation centers, and airports. Proven ability to diagnose technical issues and implement effective solutions. Strong customer service skills, fostering positive relationships with clients and team members. Responsibilities:Managed a broad scope of operational support, including installation, move, add, and change (IMAC) requests for IT infrastructure. Provided exceptional service and support during field visits and dispatches. Diagnosed technical problems and developed appropriate solutions. Produced timely and detailed service reports and documented processes accurately. Collected and analyzed performance data to deliver technical assistance. Coordinated workflow with scheduling to optimize operational efficiency. Created workarounds for complex issues when standard procedures failed, ensuring resolution of problems. Troubleshot and provided technical solutions for software and setup errors for field engineers, technicians, and customers. Maintained safety protocols, including the ability to use a ladder for on-site tasks. "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”