Product Growth Partner

Position Title Product Growth Partner About the Role Fivetran’s mission is to make accessing data as simple and reliable as electricity. As a Product Growth Partner (PGP), you’ll play a central role in our self‑service motion, enabling thousands of customers to succeed at scale. What You’ll Do Accelerate Self‑Service Success Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions. Direct users to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention. Deliver Targeted Customer Interventions Identify accounts with setup friction or usage blockers and step in with qualified, high‑value interventions. Drive trial‑to‑paid conversions by removing obstacles and enabling customers to commit to a paid plan. Run Many‑to‑1 Programs Design, host, and optimize scalable programs (hands‑on labs, best‑practice webinars, AMA sessions) that drive activation, adoption, and expansion. Measure program reach, engagement, and downstream business impact such as trial conversion and connector expansion. Enable Expansion Readiness Identify accounts with expansion potential and surface them for sales or CSM follow‑up. Share preventative guidance to reduce drop‑offs and ensure smooth adoption as accounts scale. Advocate for Customers Capture customer insights and funnel them back to product, engineering, and marketing teams. Build scalable resources (guides, templates, content) that multiply across the customer base. Handle Reactive Needs Support lights‑on requests such as low‑touch commercial tasks and billing/account escalations efficiently. Skills We're Looking For 12+ years in customer success, product support, enablement, or a similar role. Customer‑centric mindset with ability to diagnose friction points and provide clear, scalable solutions. Technical proficiency in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic ELT concepts. Experience running group enablement events (webinars, labs, training, or community events). Analytical skills using CRM and product analytics to identify usage patterns and opportunities. Strong collaboration skills with cross‑functional teams (product, sales, support, RevOps). Excellent written and verbal communication skills for both 1:1 and many‑to‑1 interactions. Adaptability in an environment where success is measured by customer outcomes and scalable impact, not quota attainment. Perks and Benefits 100% employer‑paid medical insurance Generous paid time‑off, sick leave, inclusive parental leave, holidays, and volunteer days off RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and team‑building activities Monthly cell phone stipend Access to a mental‑health support platform offering therapy, coaching, and self‑guided mindfulness resources for employees and dependents Equal Opportunity Employer, including disability/protected veterans and individuals with disabilities. #J-18808-Ljbffr