Systems Administrator

Guild Associates, Inc. is looking for a Systems Administrator to join our team in our Dublin office. This role participates in Guild’s IT support and systems management efforts including client and server infrastructure, cybersecurity, file and print management, networking, software applications, telephony, and user account administration. The person who fills this role also will function as the first point of contact for supporting the technical needs of the business and its employees.The ideal candidate will have excellent time management and interpersonal communication skills, which will enable him/her to collaborate well with various employees and leaders within the company. This person will share ownership of all technical issues with other department members.ResponsibilitiesTroubleshoot and solve everyday technology problemsPrioritize and respond to tickets, emails, calls, and messages, providing quick follow-up with internal customersEffectively communicate with both internal and external customersProactively monitor systems for performance, and identify potential troubles before they ariseConfigure, update, and secure systems and applications on a regularly scheduled basisDevelop and update IT-specific documentation such as asset inventory, knowledge base articles, configuration changes, and project artifactsResearch, test, recommend, and implement new technical solutionsReport on the status of projects and tickets to the IT Manager Follow asset management lifecycle processes, from initial procurement to disposal/recyclingEnsure routine backups are completed and testedStay up to date on current and innovative technologies and best practicesFollow IT and Business change management processesOther duties as assignedDesired Technical ExperienceMicrosoft Windows client server infrastructure and OS upgradesMicrosoft 365 Suite, Azure, Entra, IntuneTicketing softwareEndpoint management softwareEndpoint peripherals (i.e., printers, scanners, USB devices/hubs, A/V equipment)Mobile devices - both iOS and AndroidPowerShell scriptingBackup software/solutionsWired and wireless network technologiesRemote Access (VPN) and other security-related productsCybersecurity practices including development and implementation of additional security measuresKnowledge of CIS benchmarks, NIST SP, and CMMC is highly desirableManufacturing software (2D and 3D CAD) is a plusRequirementsBachelor’s degree in information technology (CIS), Cybersecurity, or related degreeMinimum 4 years of technical experience in the technologies listed above, which may include home lab work and internshipsProactive and positive mindsetProven experience to develop and maintain business relationshipsEffective communication and customer service skillsExcellent troubleshooting skills and attention to detailDesire to learn new skills and technologyOccasional local travel between buildings, within 15-mile radiusOccasional overtime and on-call shifts may be requiredGuild Associates is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Powered by JazzHRN6xWA9TpCv