Construction Operations Manager

We are seeking an experienced and driven Operations Manager to lead our fire protection business, overseeing daily operations, field teams, and customer service. This role is responsible for ensuring high-quality service delivery across inspections, repairs, and installations while driving efficiency, accountability, and growth.The ideal candidate has experience in fire protection, life safety, fire escapes or service-based industries and is comfortable managing both field technicians and office operations.Key ResponsibilitiesOperations & Team LeadershipManage and lead field technicians and office staffSchedule and oversee inspections, service, and repair workEnsure work is completed on time, on budget, and to codeSet clear expectations and hold team members accountableCustomer Service & RelationshipsMaintain strong relationships with customers, property managers, and contractorsAddress customer concerns and ensure a high level of serviceSupport the team in identifying additional service or repair opportunitiesFinancial & Performance ManagementMonitor revenue, job profitability, and labor efficiencyReview and approve estimates, proposals, and invoicesDrive performance to meet company growth and financial goalsCompliance & Quality ControlEnsure all work meets NFPA standards and local codesMaintain proper documentation and inspection recordsConduct quality checks and field auditsProcess ImprovementIdentify and implement improvements in workflow, scheduling, and systemsSupport and enforce use of platforms such as ServiceTrade, NetSuite, or SageImprove team productivity and operational efficiencyQualifications3–7+ years of experience in fire protection, construction, HVAC, or service-based operationsProven experience managing field teams and operationsStrong understanding of inspections, service workflows, and complianceExperience with ServiceTrade or similar field service softwareFamiliarity with ERP systems (NetSuite, Sage, etc.) preferredStrong leadership, communication, and organizational skillsKey Traits for SuccessStrong leadership and accountability mindsetResults-driven and performance-focusedExcellent problem-solving abilityCustomer-first mentalityAbility to manage both people and processesBenefitsCommercial Fire Protection is pleased to offer a compensation package which includes:Competitive hourly rate, company paid medical & dental, vision,401k, life insurance, paid time off and holidays, supportive team environment, iPad, company vehicle & gas card,tuition reimbursement, and career advancement opportunities.All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.J-18808-Ljbffr