National Installation Manager

Sub-Zero Group, Inc. inspires moments worth savoring in the home by providing highly refined, specialized appliances and memorable experiences that bring substance to luxury through doing the right thing, together, and with purpose. The National Installation Manager's role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada.Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability.Growth and development are important aspects of this position and will set you up for success in the future.This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US.Primary Responsibilities:Team Leadership and DevelopmentLead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territoriesOversee hiring, onboarding, training, performance management, and professional development of regional team membersEstablish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvementFactory Certified Installation Program OversightProvide national oversight of the FCI program to ensure consistent execution of installation standards and program requirementsGuide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI networkPartner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfactionInstallation Quality & Performance ManagementRefine, develop, and track key performance indicators related to installation quality, customer experience, and partner performanceAssess installation trends and risks across regions and direct corrective actions where neededSupport regional teams in managing complex or high-impact installation issues and escalationsPartner & Stakeholder EngagementDirect regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teamsCollaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvementRepresent the installation organization in cross-functional initiatives impacting product design, installation processes, and customer experienceStrategic & Operational ExecutionServe as project manager for strategic installation initiatives aligned to enterprise prioritiesOptimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needsCoordinate national sharing of best practices, lessons learned, and process improvements across regionsTraining & Continuous ImprovementEnsure Factory Certified Installation partners meet training requirements and expectationsIdentify national training needs and collaborate with training teams on program development and deliveryProvide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insightFinancial & Budget ManagementManage installation-related warranty expense in partnership with internal teamsDevelop and manage personal and team travel and expense budgetsRequired Qualifications:Bachelor's degree in Business, Operations Management, or related fieldProven leadership experience managing geographically dispersed teamsStrong background in operations, installation, service, or field-based partner networksDemonstrated ability to influence outcomes without direct authorityExcellent organization, communication, and problem solving skills7 years of experience in an operations management leadership rolePreferred Qualifications:Experience with certified partner or authorized programsDeep understanding of customer experience driversAbility to lead cross-functional initiatives and drive change to scaleWe value our employees by providing:Competitive compensation based on skillsIndustry leading health, dental, and vision plansGenerous 401 (K) savings and profit sharingOn-site UW Health clinic, fitness center, and walking pathsEducation assistance and internal training programsElectric vehicle chargingMaternity & paternity leaveInterested in learning more on our robust benefits package we offer? Click here!This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.