Customer Service Representative

3 days ago Be among the first 25 applicantsThis range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $19.00/hr - $20.00/hrPosition Title : Customer Care AdvocateLocation : 700 Food and Beverage Client Ln, Warwick, RI Post Training Fully remote roleTraining is Onsite (5-7 weeks)Pay Rate: $20.00/hour (W2) – Paid WeeklyAssignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)Training Schedule:Mandatory Onsite Training & Nesting : 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)Ongoing Work : Primarily remote after certification, with one office visit per monthHours After Training : 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performanceNo time off permitted during training & nestingIf experiencing home internet/system issues, employees must report onsite until resolvedRole Overview:As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.Key Responsibilities:Provide exceptional customer service while fostering positive relationshipsRespond to inbound calls regarding insurance policies, coverage, and account accessResearch and resolve inquiries using multiple systemsCollaborate with internal teams to address customer needs and elevate issues as neededMaintain a high standard of professionalism in both remote and in-office settingsRequired Qualifications:Must reside within a commutable distance to Warwick, RI1–2 years of experience in customer service (call center, retail, hospitality, etc.)Familiarity with Microsoft Office and multitasking across applicationsPrevious insurance or call center experience a plusHigh school diploma or GEDAvailability to work any shift between 8:00 AM – 11:00 PM EST, Monday through FridaySeniority levelEntry levelEmployment typeContractJob functionAdministrative, Finance, and Accounting/AuditingIndustriesFinancial Services, Banking, and Investment BankingReferrals increase your chances of interviewing at Tailored Management by 2xMedical insuranceVision insurance#J-18808-Ljbffr