Patient Account Representative II, Patient Financial Services, Inpatient, Full-time

Job DescriptionThis position is responsible for answering phones for the Inpatient Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.Responsibilities:Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC's, attorney and clinic questions regarding patient accounts.Responsible for maintaining the IP Billing email box, this includes timely responses to questions and requests.Responsible for processing returned mailContacting patients/clinics regarding demographic billing rejections (ex. policy terms)Assisting the IP BO Clerk role as neededResponsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agencyQualifications:High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor's office experience.Must be able to read and understand Explanation of BenefitsMust be familiar with Medical Insurance PayersMust have a strong understanding of how claims are paid and processedMeditech experience preferred.Works well as part of a team and able to communicate effectively.Location: Onsite; 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216Hours: Monday - Friday, 40 hours per weekThriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development Programs