Customer Care Optimization Analyst
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A company is looking for a Customer Care Optimisation Analyst for a 7-month fixed-term contract. Key Responsibilities Manage Salesforce permissions and make necessary changes to the system Identify optimisation opportunities within Salesforce and support UAT on new releases Analyze customer feedback and create/update process flowcharts and training materials Required Qualifications, Training, and Education Completion of a Sales Administration certificate and potential for Development certificate Experience in operations support and customer-focused environments Highly self-motivated with a strong desire to learn Ability to work under pressure in a fast-paced environment Experience utilizing multiple systems to achieve set KPIs/targets