Personal Lines Customer Service Representative

Harmony Insurance Group is a family owned agency serving Southeast MN. We are looking for a customer focused service person in our personal lines area. The ideal candidate loves talking to people and proactively solving issues. This position is focused on understanding the basics of insurance coverage and will assist in data entry, quoting, endorsements and fielding incoming phone calls. You will work with team members in managing personal accounts and assist agents in daily task. This position requires a combination of excellent communication skills and a passion for delivering exceptional customer service. ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsMaintain client files with the agency management systemAssist in sending ID cards, handling non-complex endorsements, processing cancellations, answering billing questions Assist in greeting and handling customer walk-ins, along with drop-off payments Attend and participate in personal lines meetings, training and classesContinue professional development; pursue and maintain licensingQualificationsAt least 1 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workWillingness to obtain an insurance licenseDemonstrated success in customer serviceStrong attention to detailCompensation Competitive salary based on experience401(k), paid time off, professional development