Data Analyst - Servicing Operations

Overview In this role, you will partner with leadership to collect, analyze and report data that drives operational excellence across operations, call center and servicing. You will craft metrics, dashboards and insights to enable data-driven decisions that improve efficiency and performance. You’ll support the transition to advanced analytics platforms and act as a storyteller to guide strategic actions. You will work closely with cross-functional teams to ensure data quality and align reporting with business goals. Compensation / Benefitshealth benefitsperkssupportive, individual-focused culture ResponsibilitiesIdentify patterns in operations and call center data using statistics and data manipulationCreate and maintain dashboards, reports, and BI tools focused on operations/servicing metricsUse data to challenge and support business solutions with stakeholders in operations and collectionsPerform exploratory data analysis to test assumptions about performance and efficiencyMaintain relationships with operations stakeholders to meet analytical objectivesDefine, gather and validate data requirements; ensure data quality standardsDevelop and maintain KPIs around operational performance and business healthSupport transition to Sigma as the primary reporting/visualization platformProactively identify opportunities to improve processes and reportingStay informed on industry trends in operations, call center management and data analytics Key requirementsBachelor's degree or equivalent in a related field3+ years of experience using SQL or other querying languages to analyze data in a business settingExperience creating KPIs/metrics around operational performance and business healthExperience creating dashboards, reports, and data visualization toolsExperience executing end-to-end data analysis projects in a business environmentExperience using data to tell stories for diverse audiencesWorking knowledge of standard statistical measures and qualitative/quantitative techniquesConceptual knowledge of software programming fundamentalsExceptional communication skillsAbility to translate complex data into clear, actionable insights for business leadersStrategic, proactive mindsetSQL or querying languagesDashboards and data visualizationKPIs and metrics development