Partner Quality Spec I

We are a hybrid, remote‑office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD; Scottsdale, AZ; Louisville, KY; Troy, MI; Franklin, TN; Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well‑positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role The Partner Quality Specialists will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance. What You Will Do Review and approve marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines. Participate on the Partner relationship team, establishing and maintaining strong relationships with Partners through regular communication via phone, email, and meetings. Collaborate with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions. Facilitate, drive, and complete department‑specific program implementation tasks. Complete submissions of programs to payment networks for their review and approval. Train Partners on and monitor their use of the marketing submission portal. Manage the self‑approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels. Maintain a thorough understanding of assigned Partners and their programs. Build relationships with internal and external stakeholders. Conduct periodic reviews of Partners compliance to guidelines and rules and complete reports of the findings. Remediate applicable Compliance Review findings. Meet and maintain all Service Level Agreements as defined by department criteria. Meet and maintain acceptable Quality Review scores as defined by department criteria. Participate in enterprise projects relating to existing Partner assignments. Other duties as assigned. What You Will Need High School Diploma or equivalent. Typically requires less than one year of related experience. Strong understanding of regulatory compliance principles and practices. Attention to detail and ability to work with a high degree of accuracy. Effective communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in Microsoft Office Suite and other relevant software applications. Salary range: $17.25 hourly – $28 hourly. The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors, which may include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance‑based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. #J-18808-Ljbffr