Branch Manager

Branch Manager – Traffic ServicesReports To: Vice President of OperationsJob Type: Full-TimeSchedule: 40 hours per week + overtime as neededTravel: Occasional travel to client sites and company branches requiredPosition OverviewThe Branch Manager is responsible for overseeing the day-to-day operations of the branch, ensuring the efficient and safe delivery of traffic services and products. This role leads branch staff, ensures customer satisfaction, manages financial performance, and drives growth and profitability. The ideal candidate is a strong operational leader with experience in traffic services, construction, or a related industry, who can balance safety, service excellence, and business development.Key ResponsibilitiesBranch Operations ManagementOversee daily branch operations to ensure efficient service delivery and quality controlManage branch budgets, expenses, revenue, and profitabilityImplement and maintain operational procedures to optimize workflow, safety, and complianceMonitor inventory levels and coordinate with suppliers to ensure availability of traffic management products and equipmentEnsure all work complies with local, state, and federal traffic safety regulationsTeam Leadership & Staff DevelopmentLead, coach, and manage branch staff including technicians, coordinators, and administrative personnelProvide training, mentorship, and professional development opportunitiesEnforce safety protocols, quality standards, and customer service expectationsConduct performance reviews and address personnel concerns as neededCustomer Relationship ManagementBuild and maintain strong relationships with customers, contractors, and local authoritiesOversee traffic management projects to ensure they are completed on time, within scope, and budgetHandle customer inquiries, concerns, and service issues promptly and professionallyIdentify opportunities to improve customer retention and expand market presenceFinancial & Administrative ManagementManage invoicing, budgeting, cost controls, and financial reportingTrack and report branch performance metrics to senior leadershipOversee scheduling, billing, documentation, and regulatory complianceEnsure all licensing, insurance, and safety documentation is currentSafety & ComplianceEnforce OSHA standards and industry safety best practicesConduct safety audits and maintain compliance with regulatory requirementsPromote environmental responsibility and sustainable practicesSales & Business DevelopmentIdentify and pursue new business opportunities and local contractsCollaborate with sales and leadership teams to support marketing initiativesSupport growth strategies aligned with regional and company goalsQualificationsBachelor’s degree in Business Administration, Operations Management, Civil Engineering, or related field(or equivalent work experience)5–7 years of experience in traffic services, construction, or related industry2–3 years of leadership or management experienceProven ability to manage operations, teams, and customer relationshipsExperience with traffic management products and services preferredRequired SkillsStrong leadership and people management skillsFinancial management and budgeting experienceKnowledge of traffic safety regulations and industry standardsExcellent communication, negotiation, and problem-solving abilitiesAbility to work in high-pressure and fast-paced environmentsProficiency in Microsoft Office and industry-specific softwareKey CompetenciesLeadership & Decision-MakingCustomer Service ExcellenceFinancial & Budget ManagementProject & Time ManagementProblem Solving & Critical ThinkingHealth & Safety ComplianceTeam Development & CommunicationWorking ConditionsFull-time position with flexible hours as neededOccasional evening or weekend work based on project demandsValid driver’s license requiredTravel to job sites and branch locations as necessaryMust follow PSG Mission, Core Values, and VisionBenefitsComprehensive health benefits (Medical, Dental, Vision, Life Insurance)401(k) with employer match up to 4%Paid Time Off (PTO)Holiday PayCompany truck, laptop, and cell phonePerformance-based bonusesReady to Lead and Grow With Us?Apply today to join a company committed to safety, service excellence, and professional growth.