Field Engineer

Field Engineer Los Angeles CA Responsibilities: Responsible for providing a broad scope of operational support, including install, move, add, and change (IMAC) requests across IT infrastructure in office environments, reservation centers, and airport locations. This role involves delivering technical support, troubleshooting issues, and ensuring efficient system operations.Provide service and customer support during field visits or dispatchesDiagnose errors or technical problems and determine appropriate solutionsProduce timely and detailed service reportsDocument processes and maintain accurate recordsCollect and analyze performance data to provide technical assistanceAlign workflow with scheduled tasks and prioritiesAccurately document solutions related to complex technical issuesDevelop workaround procedures when standard processes fail and ensure issue resolutionTroubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customersBuild and maintain positive relationships with customersAbility to use a ladder as required for job dutiesStrong troubleshooting and problem-solving skillsExperience with IT infrastructure support and IMAC activitiesAbility to document technical processes clearly and accuratelyGood communication and customer service skillsAbility to work in field environments, including physical tasks as needed "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."