Payment Specialist

About Working At CommerceBuilding a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.Compensation RangeHourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)About This JobThe main purpose of this job is process, manage, and ensure the accuracy, timeliness, and compliance of payment transactions. This role supports Commerce Bank’s daily operations by performing payment processing tasks, resolving payment-related issues, maintaining accurate records, and delivering exceptional customer service.Work ScheduleMonday - Friday 8:00 AM - 5:00 PMEssential FunctionsProcess department files prepared for payment processingReceive, organize, and process customer and interbank payments, including ACH, wire transfers, instant payments, electronic fundsPost payment transactions in banking systems and verify proper allocation of funds to ensure timely and compliant processingExecute daily processing procedures, including balancing, reconciling, and posting transactionsMonitor payment queues and escalate exceptions or errors for timely resolutionEnsure critical deadlines are met and all files are delivered or received in a timely mannerResearch, analyze, and resolve payment discrepancies and exceptionsMaintain compliance with bank policies, industry standards, and regulatory requirementMaintain accurate documentation and audit trails within payment systemsProvide support and guidance to internal teams and customers regarding payment inquiries and issuesCollaborate with internal teams, such as banks operations support and product teams to streamline payment processesPerform other duties as assignedKnowledge, Skills & Abilities RequiredBasic knowledge of bank operationsAbility to communicate effectively with correspondent banks and external partners as requiredAbility to apply analytical and problem-solving skills to identify and recommend improvements to payment workflows and minimize errorsAbility to stay current with payment processing systems, technologies, and regulatory changesMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel and Outlook Education & ExperienceHigh School Diploma or equivalent combination of education and experience required. Associates degree preferred 1+ year banking operations experience requiredLevel of role is determined by knowledge, experience, skills, abilities, and education.For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Payment Specialist or Senior Payment Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.Location: 922 Walnut St, Kansas City, Missouri 64106Time Type:Full time