Service Technician II C468 Arizonas Dukes of Air

OverviewReports To: General Manager /Service ManagerStatus: Full-timeCategory: ServiceLocation Name: Arizona Dukes of Air of Service ExpertsJoin the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Job SummaryUnder minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.ResponsibilitiesWorks under minimal supervision to perform residential and/or light commercial service and maintenance callsAnalyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate mannerDiagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUses hand-held device to record all required information on customer call and completes all forms and paperwork neatly, timely, completely, and accurately; collects payment from customerCommunicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivering excellent customer service and sustaining high levels of customer satisfactionEnsures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as neededPerforms similar/other duties as needed or assignedHealth & Safety Roles and ResponsibilitiesReports any unsafe acts, conditions and hazards to direct supervisor/manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediatelyCarries out corrective actions within area of controlUses and maintains appropriate personal protective equipment (PPE) as prescribed by company programs or proceduresNever removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or wornComplies with the general rules as prescribed by company programs/proceduresOperates devices or equipment as prescribed by company programs or proceduresParticipates in safety initiatives, teams, or committeesReports all injuries or incidents as prescribed by company programs or procedures immediatelyProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidentsDoes not perform acts that endanger the safety or well-being of othersDoes not engage in pranks, contests, or rough boisterous behaviorWorks in compliance with applicable legislative requirementsQualificationsHigh school diploma or GED, and 0-2 years of experience in a technical setting, or previous experience as an Installer or Maintenance TechnicianMust possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work areaEPA and safety certifications requiredKnowledge of servicing heating, air conditioning, ventilation equipment and related accessoriesProficient mechanical aptitude and ability to operate all necessary tools and equipmentProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipmentProficient at starting up and balancing airflow and properly aligning belts and pulleys on all systems with minimal supervisionProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervisionEffective communication skills to interact with customers and resolve issuesEffective time-management and organizational skillsValid driver's license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spacesAbility to work in varied environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery, heights, congested areas)Ability to safely climb ladders carrying up to a 30lb tool belt and 300lb load capacityVision to see and focus at close and distance rangesAbility to lift up to 75 pounds and carry up to 50 poundsWhat Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing health and wellness needs.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday Pay401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options for your familyShort-term and Long-term disability insurance optionsSupplemental benefit programs such as legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityEqual OpportunityService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Note: The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.J-18808-Ljbffr